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Company: Standard Bank
Location: South Africa
Job Description
To take demand from walk-in customers for any cash related matters (e.g., teller, forex, ATM, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank’s financial offerings.
Qualifications
A National Diploma in Banking or Finance NQF 6
Additional Information
Experience:
- 3-4 years Previous branch banking experience, understanding the bank’s laid-down policies and procedures related to telling / frontline support; foreign exchange; bulk cash and ATMs. Familiar with the legal aspects regarding cheques and cash handling. Knowledge of the functions of other departments within the branch.
Key Responsibilities:
- Engages with walk-in customers in order to understand what their cash and transactional related requirements are (i.e. determine the what, why, when, where and how) and delivers against those demands.
- Identifies authenticity of the customer (where required) in order to prevent disclosure of information to unauthorised persons (e.g., knows how to identify the customer).
- Takes ownership of every cash and transactional demand and provides the customer with an immediate response (depending on the nature of the demand) or facilitates the completion of the customer demand.
- Understands the risks associated with the handling of cash (e.g., follows effective controls to minimise risk).
- Deals with general customer enquiries (as and when necessary) ranging from general product questions to customer account activities (e.g., statements, debit order information, etc.).
Behavioral Competencies:
- Adopting Practical Approaches
- Articulating Information
- Examining Information
- Exploring Possibilities
- Following Procedures
Technical Competencies:
- Application & Submission Verification (Business Banking)
- Banking Process & Procedures
- Customer Acceptance & Review (Consumer Banking)
- Customer Understanding ( Consumer Banking)
- Product Knowledge (Consumer Banking)
