Company: ABSA Group
Location: South Africa
Closing Date: 01 November 2025
Job Description
Accountability: Telephone 70%
- Attend to the switchboard and ensure correct and professional telephone techniques are applied at all times
- Receive calls from external parties and redirect/transfer the calls to the requested/appropriate internal extension
- Receive walk in visitors at the reception desk and attend to their enquiries
- Take messages and pass on to staff in a timely and professional manner.
- Assist the business through mass calls in product selling/promotions when required.
- Assist with any other duties in the Sales and Service Delivery Centre when required
Accountability: Team 30%
- Build and maintain excellent working relationships with other functions in Absa Seychelles to facilitate the development of the business.
- Work closely with other team leaders / members in bank to ensure a consistent delivery of service communicating best practice without creating conflicts with local policy and regulations.
- Provide regular feedback / coaching on both self and colleagues to ensure maximum potential is achieved.
- Be a role model for your colleagues in the way you perform on a daily basis – doing things wholeheartedly, communicating with passion, enthusiasm and embracing change as a way of working.
Accountability: Risk and Control 10%
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards.
- Understand and manage risks and risk events (incidents) relevant to the role.
- Adhere to Data Privacy policy and standards at all times
- Abide to all prevailing Health protocols as prescribed by Commissioner of Health in country.
