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Company: Africa Healthcare
Location: South Africa
Closing Date: 23 February 2025
Description
A vacancy has arisen for a Switchboard Operator (Fixed-Term), reporting to the Patient Administration Manager. The successful candidate will provide efficient switchboard services in a professional and friendly manner whilst delivering uncompromising quality to all customers.
Critical Outputs
• Monitor incoming and outgoing calls via the telephone management system and route these accordingly in a professional and friendly manner.
• Maintain a register of all service problems and present these to management.
• Maintain extension numbers list and issue to all users as required.
• Attend to internal and external customer queries.
• Assist users with faulty telephone lines.
• Work with front desk team performing administrative tasks.
Requirements
• Grade 12
• Two-year work experience in a similar environment
• Computer literacy
• Experience in dealing with people including managing conflict
• Knowledge of hospital procedures and medical terminology will be an advantage.
• Ability to work shifts (day or night)
Competencies
- Collaboration/ Relationship Building
- Problem-solving, analysis and judgement
- Resilience
- Engaging diversity
- Verbal & written communication and presentation skills
- Customer responsiveness
- Organisational awareness
- Excellence and quality orientation
- Ethical behaviour
- Adaptability
- Attention to detail
