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Location: South Africa
Company: Capitec Bank Ltd
Purpose Statement
To provide telephonic support as well as chat support via Glia to clients across the Business Bank product range timeously and efficiently, ensuring adherence to policies, processes and procedures.
Experience Minimum:
- 1yr+ service call centre experience
- How to share and/or impart information clearly and succinctly – strong enunciation and pronunciation
- Client service principles and practices.
Read Also: ATM Assistants [Bank Better Champion]
Ideal:
- Banking environment experience
- Conflict management know-how
- Basic technology know–how and understanding
- Telephonic and online communication tools and methods
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
- Qualifications (Ideal or Preferred)
- FAIS accredited as Key Individual and approved by FSCA
Knowledge Minimum:
- 1yr+ service call centre experience
- How to share and/or impart information clearly and succinctly – strong enunciation and pronunciation
- Client service principles and practices.
Read Also: Customer Service Consultants X11
Ideal:
- Banking environment experience
- Conflict management know-how
- Basic technology know–how and understanding
- Telephonic and online communication tools and methods
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Interpersonal & Relationship management Skills
- Attention to Detail
- Analytical Skills
Conditions of Employment
- Clear criminal and credit record
- Willing to work regular shifts or weekends or rotational standbys.
