Company: EnableSA Recruitment
Location: South Africa
Job Description
Our client is seeking an experienced Call Centre Agent to join the Port Elizabeth team,
- Answer incoming calls promptly and professionally, addressing customer inquiries, concerns and requests.
- Make outbound calls to follow up on customer issues, provide updates, and gather feedback.
- Identify customer needs and concerns, actively listen to their issues and provide appropriate solutions and assistance.
- Accurately enter and update customer information, inquiries, and interactions in the database or CRM system.
- Maintain thorough documentation of customer interactions, including notes, actions taken, and follow-up requirements.
- Develop a comprehensive understanding of the company’s products, services, policies, and procedures.
- Stay updated on product/service features, promotions, and updates to effectively address customer inquiries and concerns.
- Adhere to quality standards and performance metrics, including call handling time, customer satisfaction ratings, and resolution rates.
Requirements
- Grade 12
- Minimum 1 – 2 years’ call centre experience
- Sales background or qualification will be an advantage
- Proficient in using computer systems,
- Excellent communication skills, both written and verbal
