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Company: Capitec Bank
Location: South Africa
Purpose Statement
To contribute towards a consistent client experience for Capitec clients through providing a support service to Capitec and external bank clients relating to ATM and EFT disputes over 40 days
Experience
Minimum:
- 2-4 years’ Financial experience in a banking / financial services / retail environment.
- Experience working on SBL
Ideal:
- Contact Centre experience and/or function-relevant experience (e.g. collections experience)
- Capitec Bank experience
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- Certification in Finance or Accounting – Financial Accounting
Knowledge
Minimum:
- Understanding of basic mathematical / financial accounting principles in a retail / financial services environment
- Relevant banking systems
- SBL (standard banks link)
Ideal:
- Knowledge of payments
- Knowledge of Mastercard and Visa
Skills
- Administration Skills
- Attention to Detail
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Problem solving skills
Conditions of Employment
- Clear criminal and credit record
