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Come: Capitec Bank
Location: South Africa
Collections Agent
Purpose Statement
As an Agent: Collections (Chat Support) at Capitec Bank, you will engage with our clients via calls andchats to negotiate credit repayments. Your goal is to maximize client retention while minimizing bad debt,all while providing exceptional service and support.
Collections (Chat Support) at Capitec Bank, you will engage with our clients via calls andchats to negotiate credit repayments. Your goal is to maximize client retention while minimizing bad debt,all while providing exceptional service and support.
Experience
Our ideal candidate has
- 1 – 2 years collections experience in a Collections/Sales Call Centre
- Grade 12 National Certificate/ Vocational
- Call centre experience.
- Collections experience
- Experience with Predictive Dialler, AWS Connect and MS Teams
- Proficiency in an African languages
- Call centre processes and procedures
- Customer care and service protocol
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Knowledge
Min:
- Call centre processes and procedures
- Customer care and service protocol
What you will be doing
- Client Engagement: Call or chat with clients to negotiate credit repayments.
- Timely Responses: Provide timely and accurate responses to client queries via chat support platforms.
- Product Assistance: Assist clients by providing product information and resolving collections-related queries.
- Professional Interaction: Maintain professionalism in all client interactions.
- Adherence to SLAs: Follow predefined service level agreements (SLAs) for response and resolution time.
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Telephonic / Call skills
- Attention to Detail
- Negotiation skills
Conditions of Employment
- Clear criminal and credit record
