Coca Cola: Receptionist

Company: Coca Cola Beverages

Location: South Africa

Closing Date: 27 May 2025

Job Description

Coca-Cola Beverages South Africa (CCBSA) has an exciting opportunity in Reception – Midrand Depot. We are looking for a talented individual with relevant skills and experience for a Receptionist, based in Midrand. The successful candidate will report directly to the PA to PAC & HR Director

KEY PURPOSE

To operate the switchboard, attend to front desk visitors and provide administration support.

Key Duties & Responsibilities

KEY OUTPUTS

• Manage General Administration for the site.
• Operate the switchboard & switchboard system to ensure professional internal and external public relations service at all times.
• Proper screening of calls and transferring of call to the appropriate person/department. Never give out Directors cell phone nos.
• Attend to internal & external visitors in a focused business and hospitable way, while observing security procedures.
• Provide administration support by recording and giving messages accurately.
• Attend to management requests in respect of long distance and sometimes
  international calls.
• Provide administration support to internal customers related to telephone problems and new lines.
• Handle and ensure internal and external post is distributed to the correct recipients.
• Ensure adequate housekeeping of meeting rooms and boardrooms;
• Manage meeting facilities and ensure that rooms are efficiently equipped with relevant resources.
• Facilitate orders for boardroom supplies and stationery when required.
• Creation of PO’s for the site.

KEY ATTRIBUTES AND COMPETENCIES

• Ability to work in a pressurized environment and to ensure minimum switchboard downtime.
• A pleasant verbal ability, communication skills and self-confidence.
• Manage call capacity to ensure no calls are dropped.
  Professional telephone techniques, etiquette and interpersonal skills.
• Good administration and PC skills.
• Diplomacy in respect of complaining customers.
• Punctuality vital.
• Highly presentable/ Professional groomed at all times.
• Must be a high motivated individual who is the face of the company.
• Must understand and be willing to develop by learning new regions/sites and assist in an efficient manner. Get to know CCBA address, CCSA, PE address or main site receptions etc. Understand we are bottlers and direct Coca-cola queries to Parktown.
• Take an interest in understanding who VIP customers are and protocol would be in terms of receiving them.
• Must take pride in managing the boardrooms on site and keeping them in good standard at all times. Stocking up flipcharts , white boardmarkers, batteries for remotes – for the venues?
• Must take pride and “own the space” in reception. Take pride in the fridges, ensure they are always stocked.
• Customer complaints are critical, ensure they are addressed.

Skills, Experience & Education

QUALIFICATIONS / EXPERIENCE

• Computer skills on MS Word, Excel & Outlook
• SAP User knowledge will be advantageous
• A grade 12 qualification
• A receptionist or similar qualification
• At least 3 year’s receptionist and/or similar experience