FlySAFair: Passenger Services Trainee

Company: FlySAFair

Location: South Africa

Safair Operations, operating as FlySafair, has a vacancy for a Passenger Services Trainee at our Cape Town Airport. The successful applicant will report to the Duty Station Supervisor.

Job Description

• Ensure passengers are guided to the correct check-in queue and counters as required for smooth processing;
• Check-in Closure Support: Assist in directing and filtering passengers to the appropriate queues as check-in closure approaches;
• Ground Handling Assistance: Support ground handling staff by removing old baggage tags, tagging bags for families and groups, and assisting with general baggage handling as needed;
• Document Preparedness: Encourage passengers to have identification documents ready as they approach the check-in counter, enhancing process efficiency;
• Special Passenger Assistance: Prioritize and guide elderly passengers, those needing extra assistance, and families with young children to expedite their check-in process;
• Hand Luggage Monitoring: Use sizing bins to check and monitor hand luggage compliance within the check-in queue;
• Baggage Payment Processing: Operate Baggage Payment (POS) devices in the queue to assist passengers who need to complete baggage fee payments;
• Security Queue Support: Interns to assist at security checkpoints, advising passengers to remove laptops, belts, and watches to facilitate faster processing at the Central Security Point;
• Queue Fast-Tracking: Help expedite processing for passengers with imminent flight departures if long queues are present;
• Maintaining Queue Area Neatness: Keep check-in counters and queue areas tidy, aligning stanchions, removing trolleys, and ensuring the queue system is organized and unobstructed;
• General Guidance: Provide directions to passengers for nearby facilities such as the OOG belt, restrooms, boarding gates, and smoking areas.

Job Requirements

• Must be 18 years and older (Essential);
• Must be able to cope with pressure (Essential);
• Fluent in English (Essential).
• Communication skills;
• Customer service;
• Time management;
• Own transport.

Please take note of the additional details below:

Dates: 07 April – 04 May 2025.

Location: Cape Town Airport.

Eligibility: Family members of FlySafair staff, 18 years or older, fluent in English, well-groomed, and able to work under pressure.

Training: 07 April – 11 April 2025

Dress Code: Professional attire (Black or Navy pants/skirts/dress, white or navy/black blouse/shirt; no sleeveless tops or colorful jackets/shoes).

Professional Attributes: 

• Reliable and dependable;
• Patient;
• Empathetic;
• Flexible and adaptable;
• Cope with pressure.

Application Guideline:

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

• Not to proceed with this vacancy;
• To appoint the selected candidates based on operational requirements.