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Company: G4S Cash Solutions
Location: South Africa
Job Overview:
We are seeking a skilled and proactive individual to join our team as a Field Technician. The successful candidate will be responsible for the installation, maintenance, and repair of Automated Banking Machines (ABMs) and docking stations.The ideal candidate will be a self-motivated professional with a strong track record of adhering to company policies, implementing best practices, and demonstrating sound judgement in achieving organisational goals. A clear understanding of the critical role that technical support plays in business performance is essential. The role demands a results-oriented individual who aligns with the values of the company.
Key Responsibilities:
1. Installation and Maintenance Management
- Conduct installations and de-installations of ABMs.
- Provide on-site training to clients on newly installed ABMs.
- Install and maintain docking stations.
- Apply necessary upgrades and modifications of ABMs.
2. Operational Efficiency
- Ensure timely response to client service requests.
- Maintain high standards of workmanship.
- Complete service-level agreements (SLAs) as per contractual obligations.
- Properly maintain and manage company-issued equipment.
- Retrieve faulty canisters from cash centre for service and repair.
- Perform scheduled maintenance in accordance with SLA requirements (98% compliance per vendor).
- Accurately log all service activities using the call-logging system (Journey) for tracking, billing, and performance metrics.
3. Client Satisfaction and Retention
- Ensure ongoing customer satisfaction through effective training and support on all devices.
4. Customer Service Delivery
- Provide on-site technical fixes as required.
- Respond to technical call-outs within SLA timeframes.
- Be available to work extended hours as operational demands require.
5. Health and Safety Compliance
- Actively contribute to the development, implementation, and review of branch, regional, or national safety plans.
- Participate in company safety initiatives including meetings and toolbox talks.
- Report and follow up on all safety incidents promptly.
- Adhere to workplace safety policies and procedures.
- Attend mandatory safety training and refresher sessions.
- Ensure appropriate use of personal protective equipment (PPE) at all times.
Ideal Candidate:
1. Qualification & Technical Experience Required
- Grade 12 / NQF Level 4.
- A valid drivers license.
- Electrical skills.
- Technical skills.
2. Skills and Attributes
- Delivering great customer service.
- Sharing and cooperating.
- Dealing with challenging circumstances.
- Understanding the organizational environment.
- Attention to detail.
- Work under pressure.
