SANParks: Room Attendant

Company: South African National Park

Location: South Africa

Closing Date: 13 February 2026

A vacancy currently exists for a Room Attendant at Mapungubwe National Park & World Heritage Site, the successful incumbent will report to the Duty Manager.

Location: MAPUNGUBWE NATIONAL PARK

Requirements

• Grade 12 (Matric) / NCV level 4 or equivalent.
• 1–2 years of practical work experience in a public cleaning or tourism-related environment.
• Good communication skills, both written and verbal.
• Knowledge of health and safety in the workplace.
• Ability to use cleaning tools and equipment safely and efficiently.
• Basic knowledge of customer service principles, with the ability to interact courteously and professionally with guests.
• Physically fit and able to perform manual tasks, including lifting, bending, and standing for extended periods.
• Willingness to work flexible hours, including weekends, public holidays, and shifts in line with hospitality industry demands.
• Knowledge of First Aid will be an added advantage.

Responsibilities

• Perform cleaning duties in and around chalets and guest facilities, including bed linen changes, floor cleaning (sweeping, mopping, vacuuming), furniture polishing, and waste removal, in line with cleanliness standards.
• Clean public areas such as reception, restrooms, and walkways, and report abnormalities (e.g., damages, spillages) to the supervisor for corrective action.
• Monitor and control inventory items, ensuring prescribed stock levels of guest amenities, linen, and cleaning supplies are maintained in all units.
• Report all maintenance issues promptly in accordance with the established standard operating procedures.
• . Maintain high service quality standards and participate in continuous improvement initiatives as directed.
• Manage and respond to guest expectations and basic needs promptly and courteously within scope of duties.
• Use effective interpersonal skills to respond to and anticipate guest needs in a timely, courteous, and professional manner.
• Consistently adhere to established hospitality service standards.
• Handle lost and found items according to standard operating procedures and report them to the supervisor.
• Organize and prioritize daily tasks to ensure timely and efficient completion of cleaning and housekeeping duties.
• Assist with laundry duties including collection, sorting, bagging, and storage of linen, as per procedure.
• Comply with all health and safety procedures, including use of PPE, chemical handling, and hygiene protocols.
• Maintain daily control over cleaning materials issued and uphold high standards of cleanliness in all duties.
• Follow daily procedures for handling, distributing, and storing clean linen.

Please Note

The remuneration package includes an all-inclusive cost to company salary, based on the salary scale of a position with a Paterson A3 job grade, allowances, and benefits as specified in the HR tariff Document and Conditions of Services of SANParks.

SANParks is an equal opportunity employer and reserves the right not to make an appointment.

Paterson Grade

A3

How To Apply

Interested candidates who meet the above requirements should forward their applications accompanied by the required documentation listed below to the following:

Documents Required

Please address your application, accompanied by a CV and certified copies of qualifications, copies of ID and Driver’s licence to the following address:

Mapungubwe National Park & World Heritage Site

Att: Morongwa Maepa

P O Box 383

Musina

0900

You may e-mail your application to [email protected]

If you have not been responded to within 14 days of the closing date, please accept that your application has been unsuccessful.