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Company: Standard Bank
Location: South Africa
Closing Date: Unspecified
Job Description
To attend to any cash related matter (e.g., walk-in customers, ATM’s) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers in line with client experience and laid down requirements.
Key responsibilities:
Deliver end-to-end cash service by engaging walk-in clients, understanding demand, completing cash and card-related transactions accurately, and ensuring a consistent client experience.
Manage branch cash assets by handling, controlling, moving, storing and balancing cash in line with policy, limits and governance requirements, including receiving cash from SBV and clients.
Maintain ATM/ANA availability through replenishment, balancing, basic maintenance and troubleshooting, and escalating technical or system issues to the relevant control teams to maximise uptime.
Execute risk and compliance discipline by adhering to duty of care requirements, escalating transactions above limits, and protecting client information through correct documentation sequencing, filing and confidentiality.
Support operational reporting and continuous improvement by completing required reports, updating MIS/capability charts, collating failure/variation information, and applying self-correcting actions to improve service delivery.
Qualifications
Minimum Qualification:
- NQF Level 5
Experience Required:
- Client Coverage
- Personal and Private Banking
- 1-2 years Branch banking experience, understanding the bank’s laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs
- Familiar with the legal aspects regarding cash handling
- Knowledge of other departments and their functions within a branch
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Examining Information
- Exploring Possibilities
- Following Procedures
Technical Competencies:
- Application & Submission Verification (Business Banking)
- Banking Process & Procedures
- Customer Acceptance & Review (Consumer Banking)
- Customer Understanding & Product Knowledge (Consumer Banking)
- Processing
