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Company: Sanlam Group (Miway)
Location: South Africa
Deadline to apply: Not Specified
Job Description
The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
Minimum Qualification Required
- Grade 12/Standard 10/NQF 4
- RE 5 is Advantageous
Minimum Experience
- Minimum 12 months Call Centre and administrative experience
- Minimum 12 months in the STI environment and client services experience
Deliverables include, but will not be limited to
- Attend to incoming queries either telephonic or via email from both Brokers and Broker Clients
- Assist with amendments to client’s policies
- Provide brokers with constant feedback on queries
- Attend to QA corrections as identified by the QA department
Competencies Required
- Organized
- Self-disciplined
- Self-motivated
- Analytical
- Attention to detail
- Excellent administrative Skills
- Good communication skills
- Able to work flexible hours
- Customer focus
- Active listening skills
- Results oriented
- Team work
- Follow up – (must be able to establish procedures to monitor that, which has been promised anddelivered)
- Good MS Office skills
- Ability to plan and manage time efficiently
What will you do?
Responsible for inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Provides accurate product information to clients in line with standards and protocols.
Knowledge and Skills
- Customer Service
- Team Support
- Administration
- Quality, compliance and accreditation
Personal Attributes
Communicates effectively – Contributing dependently
Decision quality – Contributing dependently
Action orientated – Contributing dependently
Optimises work processes – Contributing dependently
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation – Contributing dependently
Customer focus – Contributing dependently
Collaborates – Contributing dependently
Being resilient – Contributing dependently
Drives results – Contributing dependently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
