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Company: ABSA
Location: South Africa
Closing Date: 08 April 2026
Job Summary
The purpose of this role is to deliver operational and administrative services through effective execution of predefined objectives in alignment with established standard operating procedures (SOPs). The role ensures smooth day to day operations, supports internal teams and external customers, and contributes to the overall efficiency, compliance, and service excellence of the function.
Job Description
Operations support: Provide operations support against standard operating procedures | Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | : | : | : | : | :
Role Impact
This role builds the backbone of the function’s operational efficiency and administrative integrity. By ensuring processes are executed accurately and on time, the Operations & Administration Support Officer strengthens team performance and contributes to consistent, high‑quality service deliver
Key Deliverables
- Accurate and timely administrative execution
- Effective team and customer support
- Compliance with SOPs, quality standards, and governance requirements
- Reliable reporting and documentation
- Improved operational efficiency and stakeholder satisfaction
Key Responsibilities
1. Administrative & Operations Support
- Provide end‑to‑end administrative support, ensuring efficient execution of operational tasks.
- Action activities strictly according to approved Standard Operating Procedures (SOPs).
- Maintain accurate records, operational logs, and documentation.
- Coordinate workflow activities to support seamless team operations.
2. Customer & Team Support
- Provide responsive support to internal and external customers.
- Assist team members with operational tasks to enhance performance and output.
- Support logistics, scheduling, communication, and team coordination needs.
- Perform ad hoc tasks as required to maintain service continuity.
3. Compliance, Governance & Risk Management
- Execute all duties in alignment with organisational compliance, risk, and governance frameworks.
- Uphold internal controls, audit standards, and quality requirements.
- Escalate risks or irregularities promptly.
- Maintain confidentiality and comply with data privacy regulations.
4. Administration, Tracking & Reporting
- Complete administrative tasks accurately and timeously.
- Track and monitor operational metrics or work items as required.
- Prepare and submit reports, schedules, dashboards, and documentation.
- Identify process inefficiencies and recommend improvements.
Competencies & Skills
Technical Skills
- Administrative proficiency
- Strong documentation and record‑keeping skills
- Reporting and tracking capability
- Understanding of SOPs and workflow processes
- Computer literacy: MS Office, business systems, workflow tools
Behavioural Competencies
- Attention to detail
- Service‑oriented approach
- Strong communication skills
- Problem‑solving ability
- Time management and prioritisation
- High integrity and confidentiality
- Team collaboration and adaptability
Qualifications & Experience
Minimum Qualifications
- NQF Level 5 qualification in Business Administration, Office Management, Operations Management, or a related field (Required)
- Higher Diplomas: Business, Commerce and Management Studies (Required)
- Matric / Grade 12 (Essential)
Experience
- 1–3 years’ experience in an operations or administrative support role
- Experience interacting with internal stakeholders and customer‑facing environments
- Experience with compliance‑driven or process‑heavy functions will be advantageous
