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Location: South Africa
Company: ABSA
Closing Date: 25 July 2026
Finding an entry-level pathway into the corporate sector can be challenging, but top-tier organizations frequently create dedicated pipelines to develop fresh talent. Absa, one of Africa’s most prominent financial services groups, has officially opened applications for its Unemployed Learner – Absa Life program based in Johannesburg.
Whether you are looking to pivot your career or secure your very first formal corporate role, this learnershiop provides the foundational training, practical experience, and professional environment required to thrive in the modern financial sector.
Why Choose a Career at Absa?
Absa is not just a financial institution; it is a driving force for economic progress across the African continent. Boasting over 100 years of rich history, the group combines local roots with regional and international expertise to offer employees an expansive, future-forward workspace.
A Recognized Top Employer
For individuals entering the workforce, corporate culture and employee support are paramount. Absa has been recognized as a Top Employer for five consecutive years, a testament to their dedication to creating a healthy, growth-oriented workplace, establishing excellent HR practices, and nurturing talent from the ground up. Joining the team means stepping into an ecosystem that prioritizes your professional progression and personal well-being.
Role Overview: Unemployed Learner – Absa Life
The primary focus of the Unemployed Learner role within the Absa Life division is coordinating the delivery of learning and development services. As a learner, you will not simply sit on the sidelines; you will be actively involved in the day-to-day operations, executing predefined objectives according to standard operating procedures (SOPs).
Core Responsibilities and Duties
Your daily operations will bridge the gap between human resource development, customer service enhancement, and team management. Key responsibilities include:
- Consultant Interaction & Quality Control: Actively interact with both Inbound and Outbound consultants to monitor, maintain, and achieve daily customer service quality targets.
- Skills Auditing & Knowledge Transfer: Drive wide participation in weekly skills audit tests. This responsibility focuses on improving overall team knowledge and instilling the standard operational behaviors necessary to achieve exceptional business results.
- First-Point Resolution: Resolve incoming customer requests effectively at the first point of contact, reducing customer friction and maximizing operational efficiency.
- Performance Leadership: Lead your designated team to achieve the specific targets and standards outlined in quarterly performance contracts.
- Assessments & Targeted Coaching: Ensure that regular performance assessments are conducted properly and execute tailored coaching sessions to fill knowledge gaps.
- SLA and Productivity Maintenance: Maintain strict adherence to contracted service level agreements (SLAs), drive the productivity targets of the team, and actively work to reduce the volume of outbound transfer calls.
- Attendance and Scheduling: Manage and ensure strict compliance regarding the required in-office time and general schedule adherence of the team.
Minimum Candidate Requirements
To ensure a competitive application process, Absa looks for candidates who possess the right baseline educational foundation to grasp learning and development principles quickly.
- Required Education: You must hold a valid Further Education and Training Certificate (FETC) in Education, Training, and Development.
- Location: Candidates must be based in, or able to commute to, Johannesburg.
- Attributes: High attention to detail, strong interpersonal communication skills, standard computing literacy, and a willingness to work within structured performance targets.
Position Details & How to Apply
Ready to take control of your career path? Make sure you submit your application before the fast-approaching closing window.
Key Job Details at a Glance
- Job Title: Unemployed Learner – Absa Life
- Job Location: Johannesburg
- Job Reference Number: R-15989088
- Application Closing Date: July 25, 2026 (11 days left to apply from the posting date)
- Official Application Link: Absa Careers – Top Employer Portal
Step-by-Step Application Guide
- Prepare Your Documents: Ensure your CV clearly highlights your FETC in Education, Training, and Development and any relevant community, volunteer, or administrative experience.
- Visit the Portal: Navigate to the official Absa careers site using the reference code R-15989088 to locate the exact job listing.
- Complete the Profile: If you are a new applicant, create a profile. Returning users can log in and update their existing credentials.
- Submit Before the Deadline: Submit all required documentation well before the July 25, 2026 cutoff to avoid last-minute system traffic.
Application Tip: When uploading your CV for a learning and development role, tailor your summary to highlight your communication skills, organizational abilities, and passion for human capital development.
