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Company: Capitec Bank
Location: South Africa
Purpose Statement
- To assist on various Inbound and Outbound campaigns
- To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.
- To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.
- To maximise delivery of service in different areas
- Market Capitec Bank products telephonically
- Deliver excellent customer services to attract and retain clients.
Experience
Min:
- 2-3 years inbound or outbound contact centre experience
- Customer service and Telemarketing experience
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Knowledge
Min:
- Call centre processes and procedures
- Customer care and service protocol
- Sales
- Basic operational and product knowledge
- Inbound and outbound campaigns
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Problem solving skills
- Telephonic / Call skills
- Attention to Detail
- Selling Skills
Conditions of Employment
- Willing and able to work shifts, including weekends
- Clear criminal and credit record
