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Location: South Africa
Company: Capitec Bank
Purpose Statement
- To provide 24/7 real- and non-real-time support to Capitec Bank Merchants; Employer Salary Transfer Facility (ESTF) clients and Merchant Services Field staff through inbound and outbound telephone calls and other communication channels.
Experience
MINIMUM:
- Customer service experience and administration in a Business Services environment
- Technical Support via a call centre
- 1 – 2 years inbound and outbound contact centre
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational in Grade 12 National Certificate
Qualifications (Ideal or Preferred)
- Certification in Communication
Knowledge
MINIMUM:
- Call centre processes and procedures.
- Customer care and service protocol
- Technical knowledge (systems and software)
- Understanding of business services banking products.
Skills
- Communications Skills
- Attention to Detail
- Problem solving skills
- Influencing Skills
- Interpersonal & Relationship management Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
Conditions of Employment
- Clear criminal and credit record
- Willing to work regular shifts or weekends or rotational standbys
