Capitec Bank: Merchant Support Agent

Location: South Africa

Company: Capitec Bank

Purpose Statement

• To provide 24/7 real- and non-real-time support to Capitec Bank Merchants; Employer Salary Transfer Facility (ESTF) clients and Merchant Services Field staff through inbound and outbound telephone calls and other communication channels.

Experience

MINIMUM:

• Customer service experience and administration in a Business Services environment
• Technical Support via a call centre
• 1 – 2 years inbound and outbound contact centre

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate

Qualifications (Ideal or Preferred)

• Certification in Communication

Knowledge

MINIMUM:

• Call centre processes and procedures.
• Customer care and service protocol
• Technical knowledge (systems and software)
• Understanding of business services banking products.

Skills

• Communications Skills
• Attention to Detail
• Problem solving skills
• Influencing Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

• Clear criminal and credit record
• Willing to work regular shifts or weekends or rotational standbys