FlySAFair: Customer Service Agent

Company: FlySafair

Location: South Africa

Closing Date: 10 June 2026

Are you looking to launch or advance your career in the aviation industry? One of South Africa’s most prominent low-cost carriers, FlySafair, has officially declared an opening for a permanent Customer Service Agent at their bustling OR Tambo International Airport (JHB) base. This highly sought-after position offers an exceptional entry point for professionals dedicated to superior passenger services and excellence in terminal operations.

​This comprehensive SEO article provides a detailed breakdown of the position, analyzing core job specifications, key compliance parameters, explicit submission rules, and proven strategies to help optimize your professional profile for maximum impact during the recruitment screening process.

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RESPONSIBILITIES:

Operating under Safair Operations, the appointed Customer Service Agent will report directly to the Airport Base Manager at OR Tambo International Airport. Ground crew roles demand high levels of adaptability, acute multitasking capabilities, and a welcoming posture

•  Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information;
• Address any complaints in a professional and timeous manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.

REQUIREMENTS:

• Grade 12;
• Airport experience and ticket sales within an aviation concern;
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
• Computer proficiency including Word, Excel and Outlook);
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including phone etiquette;
• Conflict resolution skills

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PERSONAL ATTRIBUTES:

• Punctual;
• High degree of patience and assertiveness;
• Trustworthy, professional and reliable, including dealing with confidential information;
• Immaculate timekeeping;
• The ability to work well under pressure;
• Practice good time management;
• Customer focused and service orientated.How To Apply: 
• No external email applications will be accepted.
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

APPLICATION GUIDELINE:

Critical Application Guidelines & Rules

​Before hitting the submit button, keep these strict corporate constraints in mind as specified in the recruitment notice:

1. ​No Email Submissions: Traditional email applications will be systematically rejected. You must utilize the official digital recruitment dashboard provided by FlySafair by clicking the active ‘Apply’ button seen on the interface.

1. ​Employment Equity: Preference will be proactively granted to members belonging to under-represented designated groups in alignment with local employment equity targets.

1. ​Two-Week Feedback Rule: If you do not receive communication or feedback from the HR talent team within two (2) weeks following the closing date (10 June 2026), you must consider your application unsuccessful.

1. ​Company Discretion: FlySafair reserves the explicit right not to proceed with filling this specific vacancy or to appoint candidates dynamically based on fluid operational needs.

​How to Optimize Your Application for FlySafair

​Given that there is only 1 position available for this intake at OR Tambo Base, the candidate pooling is expected to be highly competitive. To maximize your chances of selection, follow these practical steps:

• ​Tailor Your Resume Keywords: The modern HR screening landscape leverages applicant tracking systems. Ensure terms like “ticket sales”, “airport experience”, “flight disruptions”, and “conflict resolution” feature organically in your career history.

• ​Prepare Your Shift Availability Statement: Explicitly note in your cover letter or profile overview that you possess open flexibility to work night shifts, public holidays, and weekend rosters without constraint.

• ​Focus on Quantifiable Achievements: Instead of merely listing tasks, highlight achievements. For example: “Successfully managed ticketing systems handling up to 200+ passengers daily during high-volume peak holiday travel seasons.”