DSV Logistics: Administrative Assistant

Company: DSV Logistics

Location: South Africa

Role Purpose

The incumbent will be responsible for monitoring bureau alerts, managing assigned credit portfolios, and liaising with Credit Controllers and Supervisors regarding adverse credit information and corrective actions to ensure full compliance with the National Credit Act (NCA).

The role carries full ownership and accountability for credit risk monitoring, journal processing, reconciliations, reporting, client engagements, and audit support. The successful candidate will operate in a high-volume, deadline-driven environment while maintaining strong analytical accuracy and professional client communication.

Minimum Qualifications

• Grade 12 (Matric)
• Certificate or Diploma in Credit Management (essential)
• Credit Management–related qualification (advantageous)

Computer Literacy & Systems

Essential

• Proficient in MS Office (Word, Excel, Outlook, Microsoft Teams)
• Advanced Excel knowledge, including formulas and data analysis
• SAP (Accounting / Financial module experience)

Advantageous

• CRM systems (Futurewave, Delta)
• BI tools and SAP Business Warehouse

Job-Related Experience & Competencies

• Minimum of 2 years’ experience in Credit Risk, Reconciliation, or Financial Reporting
• Strong verbal and written communication skills
• High proficiency in English; additional languages advantageous
• Ability to manage high workloads and work extended hours when required
• Strong emotional intelligence, resilience, and maturity
• Results-driven with the ability to meet strict deadlines
• Proven ability to analyze, interpret, and present large datasets
• High attention to detail with strong analytical capability
• Ability to present and discuss financial data with clients during monthly debtors’ meetings

Key Duties & Responsibilities

Credit Risk Management

• Monitor accounts for early warning signs of increased credit risk or default using bureau tools
• Assist with the preparation of monthly credit risk and exception reports
• Liaise with Credit Controllers on corrective actions for identified risks
• Escalate overdue or high-risk accounts to Supervisors or Management
• Provide support with legal liaison processes

Allocations & Journal Entries

• Prepare and process journal entries in accordance with internal and client authorization matrices
• Process client cash allocations within 72 hours of approval and capture

Banking & Master Data Management

• Maintain and manage vendor banking details
• Create and maintain vendor records to facilitate refunds

Client Debtors’ Meetings

• Generate and upload Cube reports to client Teams sites at least 24 hours before meetings
• Prepare and upload PowerPoint presentations, including agendas and Power BI dashboards
• Host and record assigned client debtors’ meetings
• Compile minutes, create action items, and publish outcomes on client Teams platforms

Reporting & Administration

• Generate and distribute daily, weekly, and monthly reports
• Assist in compiling credit risk statistics, trends, and performance dashboards
• Maintain accurate digital and physical filing of credit documentation
• Support internal and external audits by providing required documentation

Additional Responsibilities

• Assist with asset register maintenance and asset movement tracking
• Support stationery and equipment management within the department
• Provide administrative support to the Credit Control team as required
• Ensure Accounts Receivable policies and procedures are consistently enforced
• Identify and reduce wasteful or inefficient processes
• Continuously improve workflows and implement controls to mitigate risk
• Meet all assigned deadlines
• Support compliance with internal and external audit requirements
• Perform ad-hoc duties aligned with business needs and role scope