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Company: ER24
Location:b South Africa
Closing Date: 18 September 2026
Applications are now open for the Flight Desk Agent at ER24 in Rivonia, South Africa 2026 vacancy. This position features a firm application deadline of 18/09/2026 for candidates interested in emergency medical transportation logistics.
The opening is a permanent, full-time opportunity located at the ER24 Contact Centre 124 in Rivonia. Successful candidates will assist in coordinating global air ambulance operations across South Africa, the African continent, and international routes.
If you meet the entry-level education standards and have global assistance experience, review the detailed requirements below to submit your application before the closing date.
Company Overview
ER24 is an emergency medical care service provider in South Africa. Operating through its Contact Centre 124, the organization delivers emergency medical services (EMS), aeromedical operations, and patient transportation locally and internationally.
Job Overview
- Job Title: Flight Desk Agent
- Employer: ER24 (ER24 Contact Centre 124)
- Location: Rivonia, South Africa
- Employment Type: Permanent
- Workplace Type: Not specified by employer
- Number of Positions: 1
- Reference Number: 73462
- Recruiter Name: Nico Andrew Theo Botha
- Application Deadline: 18/09/2026
- Salary Band: Not specified by employer
Job Purpose / Role Summary
The primary objective of the Flight Desk Agent is to coordinate and prepare patients/clients for Global EMS transportation. This encompasses Primary and Inter-Facility Transfer (IFT) activations, including Helicopter Emergency Medical Services (HEMS), Fixed Wing, Wing-to-Wing, and commercial flight activations. Services are executed within South Africa, across the African continent, and globally.
Key Responsibilities
- To coordinate the Helicopter Emergency Medical Services (HEMS) and Fixed Wing dispatch.
- To provide basic flight desk administration.
Minimum Requirements
- Education: Essential Grade 12.
- Experience: Essential Global Assistance International experience.
- Core Knowledge & Skills:
- Sound knowledge and competence in Global dispatch Systems.
- EMS environment familiarity.
- Demonstrate basic knowledge and application of Emergency Care inclusive of International patient care.
- Telephonic and email etiquette.
- Competence in Microsoft Excel, Word, and Outlook.
- Sound knowledge of the tourism industry, global geographical locations, and time zones.
- Familiarity with global currencies (Dollar, Euro, Rupee).
- Aeromedical services and international patient management.
- Medical concierge services and medical case management.
- Cost containment.
Preferred Skills / Nice-to-Haves
- Desired Education: Basic Ambulance Assistant (BAA) / Level 3 First Aid.
- Desired Experience: Minimum 1-year Global Assistance International Agent / Tourism Industry experience.
Salary & Benefits
The exact salary and benefit package details are not specified by employer. Remuneration details are typically disclosed during the formal interview or contracting stage.
Location & Work Arrangement
This position is based physically at the ER24 Contact Centre 124 in Rivonia, South Africa. Specific remote or hybrid workplace arrangements are not specified by employer.
Application Process
- Access the official ER24 careers portal.
- Locate reference number 73462 under the job search section.
- Log in to your candidate profile or register a new external account.
- Complete the online application fields and upload your supporting documentation.
- Submit the application prior to the closing deadline.
Required Documents
- Updated Curriculum Vitae (CV) / Resume.
- Copy of Grade 12 Certificate.
- Proof of BAA / Level 3 First Aid certification (if applicable).
- Proof of relevant global assistance or tourism industry experience.
Important Notes / Deadlines
The final deadline to apply for this vacancy is 18/09/2026.
Internal employees who are currently on a fixed-term contract must apply using an external candidate profile rather than their internal employee profile.
FAQs
What is the primary role of a Flight Desk Agent at ER24 in Rivonia 2026?
The role involves coordinating patient transport for global EMS activations, managing HEMS and fixed-wing dispatches, and providing flight desk administrative support.
What are the main requirements and qualifications for this role?
The essential requirements are a Grade 12 certificate, global assistance international experience, and proficiency in MS Office, global dispatch systems, and international patient care.
Is there a specified Flight Desk Agent salary in South Africa for 2026 listed?
The compensation structure is not specified by employer in the job posting.
What is the closing date for the ER24 careers 2026 Flight Desk Agent post?
The application closing date is 18/09/2026.
Can existing internal contract staff apply?
Yes, but internal employees on fixed-term contracts are required to apply using an external candidate profile.
Is remote work available for this position?
The specific workplace type is not specified by employer.
Conclusion
Understanding how to apply for Flight Desk Agent at ER24 ensures your application is processed correctly before the 18/09/2026 cutoff date. Ensure your candidate profile accurately reflects all Flight Desk Agent requirements and qualifications prior to final submission.
