FlySAFair: Call Centre Agent

Company: FlySAFair

Location: South Africa

Closing Date: 07 April 2026

Safair Operations, operating as FlySafair has a vacancy for Call Centre Agents at our Head Office in Bonaero Park. The successful applicant will report to the Call Centre Team Leader.

Job Description

Receive calls from customers / passengers;
Deal with problems such as delays, cancellations etc.;
Explain processes to customers and assisting them where necessary;
Work in a team and longer than normal hours (shift work);
Deal with confidential information;
Communicate with customers both verbally and in writing.

Job Requirements

Grade 12 or equivalent;
One (1) to four (4) years’ experience in a Call Centre Environment;
Travel or relevant qualification will be an advantage;
Excellent communication in English (speak, read and write);
Solid computer literacy;
Excellent phone etiquette;
No criminal or credit record;
Able to work on weekends, public holidays and flexible hours as required;
Own transport would be an advantage.

Personal Attributes:

Punctual;
Excellent understanding or experience of delivering great customer service to a customer;
High degree of patience and assertiveness;
Conflict resolution skills;
Immaculate time keeping;
Trustworthy, professional and reliable, including dealing with confidential information;
The ability to work well under pressure;
Practice good time management and willingness to work longer than normal office hours;
Remains focused in order to handle objections.

Shifts:

07:00 – 16:00
08:00 – 17:00
09:00 – 18:00
10:00 – 19:00
Includes weekends and public holidays.

Application Guideline:

Email applications will not be accepted;
Preference will be given to members of under-represented designated groups;
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.