Table of Contents Show
Company: Givaudan
Location: South Africa
Are you looking to launch your career with a global leader in the flavor and fragrance industry? Givaudan has officially announced a career opportunity for a Customer Care – Learner in Johannesburg, South Africa. This comprehensive role offers a dynamic environment to develop professional skills while supporting global operations. Read on to explore the complete job details, minimum requirements, core responsibilities, and the application process for this 2026 vacancy.
Company Overview: Givaudan
Givaudan is a global innovator in food innovations, crafting inspired fragrances, and developing beauty and wellbeing solutions that make people look and feel good. Driven by kindness and humility, the company brings together more than 17,000 employees around the world to explore ideas and ambitions in diverse, flexible, and stimulating environments. Empowered professionals partner with, befriend, and stretch their skills alongside colleagues to shape the future and make a positive difference on billions of people.
Job Overview
- Job Title: Customer Care – Learner
- Company: Givaudan
- Location: Johannesburg, South Africa
- Employment Type: On-site
- Industry: Manufacturing, Operations, Engineering
- Job Function / Specialty: Specialist – No headcount
- Job Reference Number / ID: 119987
Job Purpose
The primary purpose of the Customer Care – Learner is to process sales orders from receipt through to shipment for assigned customers or affiliates in strict accordance with Customer Care guidelines. The incumbent will act as a vital liaison between the customer, operations, and sales teams to ensure customers’ needs are met in the most efficient and cost-effective way possible.
Key Responsibilities
The official job posting outlines the following core responsibilities for the role:
- Manage the sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines.
- Provide support for assigned customers and affiliates to meet order requirements.
- Conduct day-to-day communication with customers, operations, and sales teams.
- Ensure Coca-Cola order and samples processes are adhered to at all times.
- Interpret and analyze client schedules and prioritize orders.
- Resolve issues and handle customer complaints both internally and externally.
- Confirm pricing, inventory availability, and provide ship date information.
- Arrange transportation with forwarders or shipping/freight teams, and manage processes for dealing with international orders—including inspection and shipping documentation requirements where relevant.
- Prepare invoices, debit and credit notes, process notifications, and manage customer returns.
- Coordinate with relevant departments to ensure orders are dispatched or delivered on time and manage customer expectations.
- Coordinate with planning on information relating to demand planning and stock positions.
- Update and maintain accurate customer records, including customer-specific information, contracts, labeling, packaging, and stock requirements.
- Provide coverage and support accounts for other team members as necessary.
- Properly identify the right communication method based on the sense of urgency and issue.
- Know how to diffuse a difficult situation and get resolution with customers.
- Identify opportunities for improvements in customer care.
Minimum Requirements
Candidates applying for this position must meet the following academic and professional background criteria:
- Academic Background: High School or Secondary Education.
- Professional Experience: 1 to 2 years of experience in a customer-facing role; industry experience is preferred.
Preferred Skills
To thrive in this role, candidates should possess the following technical and interpersonal competencies:
- Interpersonal and communication skills.
- Proven success in customer relationship management.
- Basic knowledge of SAP or order entry systems.
- Basic inventory management knowledge.
- Microsoft Office expertise.
- Basic negotiation skills.
- Understanding of Incoterms and shipping terminology.
- Language skills: English and other language(s) as required.
- Associate or University Degree (Preferred).
Salary, Benefits, and Closing Date
- Salary: Not disclosed in the official job posting.
- Benefits: Not disclosed in the official job posting.
- Closing Date: Not specified in the official job advertisement. Candidates are encouraged to apply promptly.
Required Documents
- The official job posting does not explicitly detail a list of specific required documents (such as a resume or cover letter format). Typically, applicants should prepare an updated CV highlighting customer-facing experience and academic qualifications.
Step-by-Step Application Process
- Review the job details to ensure your qualifications match the minimum requirements for the Customer Care – Learner position.
- Visit the official Givaudan career portal or job listing page for reference number 119987.
- Click on the “Apply now” button provided on the official listing interface.
- Complete your applicant profile, upload your updated CV and supporting documents, and submit your application online.
Important Notes
- This position is an on-site role based in Johannesburg, South Africa.
- Ensure all communication preferences and language skills are accurately reflected in your application to match company requirements.
Frequently Asked Questions (FAQs)
- What is the job location? The role is based on-site in Johannesburg, South Africa.
- What is the required level of education? A high school or secondary education is required, while an associate or university degree is preferred.
- Is prior experience mandatory? Yes, candidates need 1 to 2 years of experience in a customer-facing role, with industry experience being a distinct advantage.
- Where can I apply for this vacancy? You can submit your application directly via the official Givaudan career portal using job ID 119987.
Conclusion
The Customer Care – Learner opportunity at Givaudan in Johannesburg presents an incredible pathway for professionals looking to build expertise in order management, logistics, and customer relationship management. With clear responsibilities and a supportive global culture, this role is ideal for qualified candidates ready to take the next step in their career. Review the requirements and submit your application today!
