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Company: Mukuru
Location: South Africa
At Mukuru, we’re not just helping people move money, we’re helping people grow their careers. Our Customer Support Learnership is your opportunity to gain real-world experience, build valuable skills, and be part of a team that makes a difference every day.
Why this learnership matters
This is more than just training, it’s a hands-on learning experience where you’ll develop customer service skills, understand the fintech industry, and work with real customers across different regions.
What you’ll learn and do
Deliver great customer experiences
- Assist customers with their queries via calls and digital channels
- Help customers create and manage money transfer orders
- Provide clear and helpful information about Mukuru services
Build practical skills
- Learn how to use systems like Zendesk for ticketing and support
- Develop strong communication and problem-solving skills
- Gain exposure to contact centre operations
Support customers end-to-end
- Identify customer needs and provide the right solutions
- Escalate queries where needed and follow up with customers
- Assist with account creation and onboarding processes
Grow your confidence and capability
- Learn how to manage time, multitask, and work under pressure
- Build professional communication skills across different cultures and languages
- Understand compliance basics like FICA and money transfer processes
What you need to apply
- Grade 12 (or equivalent)
- Good communication skills in English and one of the following:
Chewa, Mozambican Portuguese, Mandarin, Bengali, Sotho, Bemba, Shona, or Urdu - A passion for customer service and helping people
- Basic computer skills
What will help you stand out
- Any customer service or contact centre exposure (even informal)
- Strong communication and listening skills
- A positive attitude and willingness to learn
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
