Agent: IT Service Desk at SITA

Company: SITA

Location: South Africa

Closing Date: 03 September 2026

The State Information Technology Agency (SITA) has reopened applications for the Agent: IT Service Desk at SITA Centurion 2026 position. This permanent role offers an annual salary range of R 220 972 – R 331 457 for qualified IT support professionals.

Candidates interested in securing a stable entry-to-mid-level public sector IT role must act quickly. The application window closes on 03 September 2026.

This article outlines the complete Agent: IT Service Desk at SITA Centurion 2026 job requirements, daily duties, and step-by-step instructions on how to submit your application via the official e-Government Portal.

Company Overview

The State Information Technology Agency (SITA) serves as the IT service provider for South African government departments. The organization manages infrastructure, service desk management, and digital government operations to streamline public service delivery.

Job Overview

• Job Title: Agent: IT Service Desk
• Reference Number: VAC00877/26
• Job Level: B5
• Employer: SITA (Division: SM: Exec Service Management / Dept: Service Desk)
• Location: SITA Centurion
• Employment Type: Permanent (Internal & External)
• Report To: Team leader: Service Desk
• Closing Date: 03 September 2026
• Salary Band: R 220 972 – R 331 457 per annum

Job Purpose / Role Summary

The primary purpose of the job is to log, classify, and categorize IT incidents and requests for IT clients. The successful candidate will provide first-line support, update call tickets accordingly, and route unresolved calls to next-level support teams.

Key Responsibilities

• Availability to manage incoming client queries.
• Answer inbound calls efficiently.
• Maintain quality standards on all logged calls.
• Log calls accurately on ARS and/or ITSM platforms.
• Achieve expected first-call resolution rates.
• Provide effective First Line Support.
• Conduct post-call surveys.
• Manage and minimize cut calls.

Minimum Requirements

• Qualification: Matric (Grade 12) with A+ or N+ certification.
• Experience: 6 months of IT Service Desk experience OR 12 months of general Administration experience.
• Knowledge Base:
  • Telephony systems.
  • Customer management services.
  • Operating Systems/Applications (ARS/ITSM).
  • Relevant policies, processes, and standards.
  • Operational business rules and processes.

Preferred Skills / Nice-to-Haves

• Other Special Requirements: Not specified by employer (marked as N/A in the official vacancy notice).

Salary & Benefits

The Agent IT Service Desk salary at SITA Centurion for 2026 ranges between R 220 972 and R 331 457 per annum.

Benefits associated with this permanent B5 position are not specified by the employer in the vacancy notice.

Location & Work Arrangement

• Location: SITA Centurion.
• Work Arrangement: Not specified by employer (remote/hybrid options are not mentioned; standard on-site rules apply unless communicated otherwise).

Application Process

Follow these steps on how to apply for Agent: IT Service Desk at SITA in 2026 using the official portal:

For First-Time Portal Users:

1. Log onto the e-Government Portal at www.eservices.gov.za.
2. Register using your ID and personal information.
3. Use the received one-time pin (OTP) to complete your registration.
4. Log in using your registered username and password.
5. Click on “Employment & Labour”.
6. Click on “Recruitment Citizen” to create your profile, update your profile, browse, and apply for jobs.

For Previously Registered Users:

1. Access www.eservices.gov.za and log in with your username and password.
2. Click on “Employment & Labour”.
3. Click on “Recruitment Citizen”.
4. Browse available vacancies and select reference number VAC00877/26 to submit your application.

Required Documents

• Required Documents: Not specified by employer in the advertisement details (applicants should prepare updated CVs and certified qualification documents for their portal profile).

Important Notes / Deadlines

Application Deadline: 03 September 2026

• Critical Submission Rule: CVs sent directly to query email addresses will not be considered. All applications must go through the e-Government Portal.
• Queries & Support: For technical support regarding the portal, contact [email protected] or call 080 1414 882.

FAQs

What is the salary for the Agent: IT Service Desk role at SITA?

The official annual salary band for this position is R 220 972 – R 331 457.

What are the minimum SITA careers 2026 requirements for this vacancy?

You need a Grade 12 (Matric) certificate along with an A+ or N+ certification. You also need either 6 months of IT Service Desk experience or 12 months of Administration experience.

When is the closing date for VAC00877/26?

The closing date for applications is 03 September 2026.

Can I email my CV directly to SITA?

No. CVs sent via email will be rejected. You must register and apply online through the e-Government Portal at www.eservices.gov.za.

Is this a permanent or contract position?

This is a permanent position open to both internal and external candidates.

Is remote work allowed for this position?

Work arrangement details regarding remote or hybrid work are not specified by the employer.

Conclusion & Next Steps

If you meet the entry-level requirements and hold an A+ or N+ certification, submit your application for the Agent: IT Service Desk at SITA Centurion 2026 before the September 3 deadline.

• Check our main job portal feed for more public sector IT opportunities in South Africa.
• View related government vacancies in Gauteng for administrative and technical roles.