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Company: Remote Recruitment
Location: South Africa
Remote Recruitment is hiring a Call Centre Agent at Remote Recruitment South Africa (2026) with an attractive salary offering of R23 000 – R25 000 per month. This is a fully remote position that allows candidates located anywhere in South Africa to work directly with a stable UK-based company.
If you are looking for long-term stability and have experience managing inbound calls in customer service, this remote vacancy provides a direct pathway into international customer support without commuting. Candidates who meet the standard call center requirements can complete their application online through the recruiter’s official platform.
Review the complete job profile, minimum qualifications, working schedule, and step-by-step instructions below on how to apply for Call Centre Agent at Remote Recruitment.
Company Overview
Remote Recruitment is an agency facilitating remote placements for international organisations. In this role, Remote Recruitment acts as the hiring partner for a UK-based business seeking to recruit dedicated, full-time support professionals directly from South Africa.
Job Overview
- Job Title: Call Centre Agent
- Company / Recruiter: Remote Recruitment (placing on behalf of a UK-based employer)
- Location: Remote (South Africa – including Gauteng, Cape Town, Western Cape, and other provinces)
- Employment Type: Full-time (Long-term placement, not short contract work)
- Working Hours: 09:00–17:00 UK time (11:00–19:00 SAST), Monday to Friday
- Salary Band: R23 000 – R25 000 per month
- Application Deadline: Not specified by employer
Job Purpose / Role Summary
The Call Centre Agent acts as the primary point of contact for UK customers, managing inbound inquiries end-to-end. The core objective of the role is to answer questions, resolve customer problems on the first contact whenever possible, and maintain accurate administrative logs in the company CRM so all team members have complete visibility over case histories.
Key Responsibilities
- Answer inbound customer calls during UK business hours.
- Resolve routine queries at first contact and escalate the rest with clear notes.
- Log calls, outcomes, and follow-up actions in the CRM.
- Meet call quality and handling-time targets.
- Keep customer records accurate and up to date.
Minimum Requirements
To qualify under the core Call Centre Agent requirements and qualifications, candidates must meet the following criteria:
- Experience handling inbound calls in a call centre or customer service team.
- Clear, neutral spoken English and a confident phone manner.
- Familiarity with a CRM or ticketing system such as Zendesk, Freshdesk, or Salesforce.
- A quiet home workspace and a stable fibre connection.
- Comfortable working UK hours.
Preferred Skills / Nice-to-Haves
- Experience supporting UK or international customers.
- Familiarity with Five9, Genesys, or similar dialler software.
- Experience in a regulated sector such as finance or insurance.
Salary & Benefits
The Call Centre Agent Remote Recruitment South Africa 2026 salary range is explicitly stated as R23 000 – R25 000 per month.
Additional benefits and offer details provided by the employer include:
- 100% Remote: Work from anywhere in South Africa.
- Standard Work Week: Monday to Friday, 09:00–17:00 UK time (11:00–19:00 SAST).
- Job Security: Long-term placement with a stable UK business, not short-term contract work.
- Career Growth: A UK employer that invests in long-term personnel retention.
Location & Work Arrangement
This role is 100% remote. Candidates may perform their duties from any region across South Africa—including Gauteng, Western Cape (Cape Town), KwaZulu-Natal, or other provinces—provided they possess a quiet dedicated workspace and a reliable, high-speed fibre internet connection.
Application Process
- Review the job requirements to confirm your qualifications match the role.
- Prepare an updated resume emphasizing your inbound call center and CRM experience.
- Access the official Remote Recruitment careers 2026 application portal via the recruitment page.
- Select the “Application” tab on the listing page.
- Upload your CV and submit the online application form.
Required Documents
- Updated Resume / CV: Highlighting inbound customer support roles and software knowledge.
- Proof of Qualifications / References: Not specified by employer (standard industry practice recommends having these ready upon request).
Important Notes & Deadlines
- Application Deadline: Not specified by employer. Positions for remote UK support roles often fill quickly as applications are reviewed on a rolling basis.
- Working Hours: You must be capable of working shift hours aligned with 09:00 to 17:00 UK time (11:00 to 19:00 SAST).
Frequently Asked Questions (FAQs)
What is the salary for the Call Centre Agent role at Remote Recruitment?
The starting salary for this remote role ranges from R23 000 to R25 000 per month.
Is this position open to candidates anywhere in South Africa?
Yes, this position is 100% remote and open to qualified applicants residing anywhere in South Africa, including Gauteng and Cape Town.
What are the required working hours for this role?
The role follows standard UK business hours, operating Monday to Friday from 09:00 to 17:00 UK time (which corresponds to 11:00 to 19:00 SAST).
What equipment do I need to work from home?
The employer specifies that candidates must have a quiet home workspace and a stable fibre internet connection.
Is this a temporary or permanent contract?
The vacancy advertisement notes this is a long-term placement with a stable UK business, rather than short contract work.
What is the application deadline for this position?
The closing date is not specified by the employer, so prospective candidates are encouraged to submit their applications promptly.
Conclusion & Next Steps
Securing a Call Centre Agent at Remote Recruitment South Africa (2026) opportunity provides competitive South African earnings while supporting an international business environment. Ensure your resume highlights your CRM experience and inbound customer service background before applying directly on the recruiter’s portal.
