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Company: ShopRite Holdings
Are you looking for an exciting opportunity to kickstart or grow your career with Africa’s largest food retailer? Shoprite is currently recruiting for a Customer Service Assistant (Temp) to join their team in the Western Cape.
If you are passionate about helping people, thrive in a fast-paced environment, and want to gain invaluable experience with a retail giant, this role could be the perfect match for you.
Job Overview: Shoprite Customer Service Assistant (SHO260602-3)
- Job Title: Customer Service Assistant (Temp)
- Reference Number: SHO260602-3
- Job Type: Contract / Fixed Term
- Location: Brackenfell, Cape Town, Western Cape, South Africa
- Closing Date: June 26, 2026
- Working Hours: 40-hour work week scheduled according to a planned weekly schedule (shift work across 5 days from Monday to Sunday, including public holidays).
Purpose of the Job
The primary purpose of the Customer Service Assistant role is to provide customers with an exceptional service experience. Serving as a critical part of Shoprite’s frontline support team, you will answer inquiries, resolve emerging problems, and provide accurate product or service information.
The role requires an individual who can act with a sense of urgency, care, and deep understanding to ensure that customer requests are properly tracked, actioned, and resolved.
Key Job Objectives & Responsibilities
If you land this position, your day-to-day duties will include:
- Customer Excellence: Delivering high-quality customer service and continually contributing daily to a customer-centric company culture.
- Call & Inquiry Management: Managing incoming calls, communicating clearly with customers, and providing precise product or service information with accuracy.
- Proactive Problem Solving: Handling urgent or emergency situations swiftly and in accordance with product and service guidelines.
- Escalation & Tracking: Providing timely escalation of complex requests and updating customers transparently on the progress of their resolutions.
- Continuous Learning: Remaining knowledgeable about performance requirements, brand updates, products, and marketing campaigns while focusing on personal development.
- Retention & Improvement: Taking proactive steps to drive customer retention and continually seeking ways to optimize the overall customer experience.
- Team Collaboration: Assisting teammates in need, sharing knowledge, and helping overcome language barriers with customers where possible.
Job Requirements: Qualifications & Experience
To be considered for this competitive retail vacancy, candidates must meet the following criteria:
Qualifications
- Essential: Grade 12 / Matric.
- Beneficial: A Degree, Diploma, or relevant training courses in Communications or a related field.
Experience
- Essential: 1 to 3 years of hands-on experience in a Customer Services environment or a highly similar role.
Knowledge and Skills
- Essential: Strong proficiency in Microsoft Office 365, including experience with SharePoint Online.
- Desired: Previous experience working within a retail or contact center environment.
Why Apply for a Temporary Position at Shoprite?
Taking on a temporary or fixed-term contract at Shoprite is an excellent foot in the door. It allows you to build a robust professional network, add a household corporate name to your resume, and develop highly transferable technical and interpersonal skills. Many permanent employees at Shoprite begin their journeys in contract positions!
How to Apply
Ready to take the next step? Make sure your CV is updated, highlights your Microsoft Office 365 skills, and clearly demonstrates your previous customer service experience.
- Head over to the official Shoprite E-Recruit portal.
- Search for Reference Number SHO260602-3.
- Complete the online candidate profile and upload your documents.
