Umalusi Receptionist Vacancy

Company: Umalusi

Location: South Africa

Are you looking for career opportunities in administrative support within the education sector in South Africa? Umalusi, the Council for Quality Assurance in General and Further Education and Training, has officially announced a vacancy for a Receptionist in Pretoria for 2026. This role provides an excellent opportunity for qualified professionals to join a premier statutory body dedicated to maintaining educational standards across the nation.

If you are searching for receptionist jobs in Pretoria, public sector administrative vacancies, or Umalusi career opportunities, this detailed guide outlines everything you need to know regarding the role, requirements, key responsibilities, and how to successfully complete your online application.

Company Overview

Umalusi is the Council for Quality Assurance in General and Further Education and Training in South Africa. As a statutory Quality Council, Umalusi is tasked with ensuring that the provision of education and training in the general and further education sectors meets rigorous national quality standards. The organization plays a pivotal role in maintaining the integrity of qualification frameworks and educational assessments throughout South Africa.

Job Overview

• Job Title: Receptionist
• Job Reference Number: UM-113
• Employer: Umalusi (Council for Quality Assurance in General and Further Education and Training)
• Department: Public Relations and Communications (PR&Comms)
• Business Unit: Public Relations and Communications
• Industry: PR / Communications / Journalism / Media And Promotions
• Location: Pretoria, Gauteng, South Africa
• Job Type: Permanent
• Positions Available: 1
• Salary: Market Related

Job Purpose

The primary purpose of the Receptionist position is to serve as the main point of contact for Umalusi. Operating within the Public Relations and Communications unit, the front desk professional manages incoming telephone communication, assists walk-in visitors, handles incoming and outgoing mail, and provides administrative support to ensure smooth operational flow at the front reception area.

Key Responsibilities

The successful candidate will be required to carry out various administrative, communication, and operational main duties, including:

• Answering incoming calls, screening calls, and transferring them to the relevant unit or individual.
• Taking and relaying messages promptly and accurately.
• Providing relevant information to callers and resolving telephonic queries whenever possible.
• Attending to queries from members of the public and key stakeholders.
• Receiving walk-in visitors and clients professionally at the front desk.
• Confirming the reason for each visit and notifying the respective employee to accompany the visitor to the meeting venue or office.
• Receiving incoming mail and parcels, signing for receipt where applicable, and coordinating with the Records Unit and relevant employees for parcel collection.
• Developing weekly operational reports regarding front desk activities.
• Assisting the Housekeeper with printing and organizing meeting schedules.
• Ensuring the reception area is maintained in a clean, tidy, and orderly condition at all times.
• Assisting the Public Relations and Communication unit with additional duties as assigned by the supervisor.

Minimum Requirements

To be considered for this position, applicants must meet the following official entry requirements:

• Educational Qualification: National Certificate (Vocational), National Senior Certificate, Senior Certificate, or an equivalent National Qualifications Framework (NQF) Level 4 qualification.

Preferred Skills & Competencies

Applicants who possess the following required skills and background experience will be strongly suited for the role:

• Strong computer literacy and general software skills.
• In-depth knowledge of BatHO Pele principles and practical application of basic office management principles.
• Professional telephone etiquette and communication skills.
• Proven ability to manage and operate a telephone or calling system.
• Direct experience operating a switchboard system.
• Functional knowledge of the education and training environment as well as NQF levels.
• Additional Advantage: At least one year of relevant work experience as a receptionist or call centre agent, or possessing a customer service/call centre-related qualification.

Salary and Benefits

The official job advertisement lists the remuneration for this position as Market Related. Specific benefit packages or salary ranges are not explicitly disclosed in the public listing.

Location

This position is physically based at the Umalusi offices in Pretoria, Gauteng, South Africa.

Employment Type

This is a Permanent full-time employment position within the Public Relations and Communications department.

Closing Date

The official closing date for submitting applications is 02 September 2026 at 16h00. Late submissions will not be considered.

Required Documents

Applicants must ensure they prepare and submit the following documentation:

• Curriculum Vitae (CV): A comprehensive, updated CV must be attached to the application. Failure to attach your CV will automatically disqualify your application.
• Supporting Documents: Note that failure to attach supporting documents (other than the required CV) will not lead to automatic disqualification, but including valid credentials is recommended where prompted.

Step-by-Step Application Process

Follow these steps to submit your official job application for the Umalusi Receptionist vacancy:

1. Access the Application Portal: Navigate to the official direct recruitment website at umalusi-jobs.mcidirecthire.com or visit the careers section on www.umalusi.org.za.
2. Account Login / Registration: Log in to your existing account or register a new candidate profile on the portal.
3. Locate the Job Listing: Search for Job Reference Number: UM-113 or “Receptionist”.
4. Complete Application Details: Fill in all required personal, educational, and professional background fields carefully.
5. Upload Required Documents: Attach your comprehensive CV to the system before finalizing.
6. Review and Submit: Double-check all entered information and press the submit button prior to the closing deadline of 02 September 2026 at 16h00.

Important Notes

• Employment Equity: Umalusi is an equal opportunity and affirmative action employer. Appointments are made in accordance with the organisation’s Employment Equity Plan to promote representativity. Coloured, Indian, and White males or females, as well as people living with disabilities, are strongly encouraged to apply.
• Communication Policy: Correspondence will strictly be limited to shortlisted candidates. If you do not hear from the organization, consider your application unsuccessful.
• Right Reserved: Umalusi reserves the right not to make an appointment for this advertised position.
• Enquiries: For enquiries related to the post, contact HCM at (012) 030 0775 or (012) 030 0736.

Frequently Asked Questions (FAQs)

What is the job reference number for the Umalusi Receptionist post?

The reference number for this vacancy is UM-113.

What is the minimum qualification required?

You need at least a National Senior Certificate (Matric / NQF Level 4) or an equivalent recognized qualification.

Is experience required for this vacancy?

While entry-level applicants with a Grade 12 certificate can apply, having at least 1 year of experience as a receptionist/call centre agent or a customer service qualification serves as an added advantage.

How do I contact Umalusi regarding HCM enquiries?

You can contact the Human Capital Management team via telephone at (012) 030 0775 or (012) 030 0736.

Conclusion

The Receptionist vacancy at Umalusi (Ref: UM-113) offers a solid opportunity for customer-focused professionals seeking a stable, permanent role in Pretoria’s public education management sector. Ensure your CV is up to date, gather your information, and submit your online profile via the official portal before 02 September 2026 at 16h00.