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Company: Ampath Lab
Location: South Africa
Ampath Laboratories has announced an exciting career opportunity for a qualified professional to join their team as a Customer Relationship Officer in Polokwane. This full-time position is ideal for individuals with a background in healthcare or business administration who excel at building strong corporate relationships, navigating complex environments, and ensuring service excellence.
If you are looking to make a meaningful impact within a leading South African healthcare organization, review the full job details, institutional expectations, and application requirements below.
Job Overview
- Position Title: Customer Relationship Officer
- Job Location: Pretoria, Gauteng
- Reference Number: C410030
- Hours of Work: 40 hours per week
- Work Week: 5 days
- Closing Date: 09 August 2026 at 21:00
Comprehensive Role Description and Impact
The Customer Relationship Officer serves as a vital, trusted link between Ampath Laboratories, healthcare providers, specialists, and corporate clients. The primary objective of this role is to ensure that every professional interaction reflects high standards of care, efficiency, and clinical professionalism.
Daily responsibilities include managing client enquiries, resolving complex service-related issues, visiting client sites, and supporting overall operational improvements to drive client satisfaction across the region.
Driving Long-Term Value and Operational Excellence
This role goes far beyond simple query resolution. As a Customer Relationship Officer, your contributions directly shape experiences that matter to thousands of patients and medical professionals. By driving service excellence and supporting strategic operational improvements, you will empower leadership teams through accurate reporting and proactive engagement.
Your efforts will ignite employee and client engagement by building relationships that go beyond basic transactions. Through these daily responsibilities, you will contribute to developing capabilities for the future, attracting top talent that aligns with institutional visions, and strengthening the foundational trust required to deliver on promises of quality healthcare.
Requirements and Qualifications
To be considered for this position, applicants must strictly meet the following minimum criteria:
Educational and General Requirements
- A Diploma or Bachelor’s degree in healthcare, health administration, business, customer relations management, marketing, or a related field.
- A valid South African driver’s license (Code 08 EB) and personal transport, as regular travel to client sites is a core part of day-to-day responsibilities.
- These educational and logistical qualifications ensure you are equipped to navigate the complexities of healthcare environments while delivering exceptional service.
Professional Experience
- Three or more years of experience in a service-related position within the healthcare sector.
- Proven exposure to relationship management, customer service, and direct engagement with doctors, specialists, medical practices, or healthcare professionals.
- Experience matters in this role, as the position demands confidence, competence, and a deep understanding of accuracy, confidentiality, and empathy within every medical or laboratory context.
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Essential Core Skills
- Pathology Workflow Competence: Success in this role depends on a unique blend of technical knowledge and interpersonal skills. You need to thoroughly understand pathology workflows, ranging from initial specimen collection to final result reporting.
- Regulatory Compliance: A solid working knowledge of South African healthcare regulations is essential, including compliance with the Protection of Personal Information Act (POPIA).
- Technical Literacy: Proficiency in Microsoft Office is required for managing records, generating reports, and supporting day-to-day operational workflows.
- Communication and Adaptability: Exceptional communication skills are required, with the ability to manage difficult conversations with tact, remain calm under pressure, and solve problems creatively. You must be collaborative, empathetic, and committed to continuous improvement.
Employment Equity and Diversity Goals
Ampath is committed to building a diverse and inclusive workforce that reflects the broader communities it serves. In line with Employment Equity goals, applications from individuals across all backgrounds, especially those from underrepresented groups, are actively encouraged. The institution believes that diverse perspectives drive innovation and excellence in healthcare, creating a space where everyone can thrive.
How to Apply
Interested candidates who meet all the specified requirements should prepare their updated CV, certified certificates, and supporting documents. Ensure your application references the correct reference number C410030 before submission.
Applications must be submitted before the closing deadline on 09 August 2026 at 21:00. Late submissions or applications that do not meet the core criteria will not be processed.
