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Company: Sun International
Location: South Africa
Are you looking for a customer-focused career in the gaming and entertainment industry? Sun International’s Sunbet has officially released an exciting employment opportunity for individuals seeking permanent employment in Sandton. With 8 positions available, this role presents an exceptional chance to join a dynamic contact centre team, deliver seamless customer experiences, and build a rewarding professional path in 2026.
Company Overview: Sun International Sunbet
Sun International is a renowned leader in the gaming, hospitality, and entertainment sector. Its online betting division, Sunbet, operates within a fast-paced environment dedicated to delivering premium online sports betting and gaming entertainment. The organization places a strong emphasis on maintaining high-quality customer service standards and promoting responsible gaming across all business operations.
Job Overview
- Job Title: Call Centre Agent
- Company: Sun International (Sunbet)
- Department: Mrk – Oth : Customer Experience
- Business Unit: Gaming
- Industry: Gaming
- Job Reference Number: SI-712
- Employment Type: Permanent
- Positions Available: 8
- Location: Sandton
Job Purpose
The Call Centre Agent serves as the primary point of contact for the Sunbet business. The core purpose of this role is to answer inbound calls, resolve customer queries regarding bets, accounts, and technical issues, promote responsible gaming, and deliver exceptional professional customer service to successfully onboard and support online sports betting customers.
Key Responsibilities and Competencies
The official job posting outlines the core behavioural and technical proficiency competencies required for success in this role.
Behavioural Competencies
- Problem Solving: Analyzing situations and finding effective solutions.
- Collecting Information: Actively listening and asking the right questions.
- Customer Experience: Creating positive experiences for every customer.
- Energy and Enthusiasm: Acting with high energy and enthusiasm.
- Relationship Building: Building and developing professional relationships.
- Urgency: Responding to customer needs with urgency.
- Conflict Handling: Effectively managing and resolving conflicts.
- Quality Assurance: Assuring service quality standards are met.
- Procedure Adherence: Following established organizational procedures.
Technical Competencies
- Product Knowledge: Understanding product and gaming pricing structures.
- Betting Expertise: Possessing knowledge of sports betting and alternate gaming products.
- Software Proficiency: Demonstrating proficient MS Office skills and working knowledge of the Opera suite.
- Commercial Skills: Applying effective selling skills.
- Communication: Utilizing strong listening and telephone skills.
Minimum Requirements
- Education: Grade 12 certificate, supplemented by a 2 to 3-year diploma in related fields.
- Experience: 1 to 2 years of relevant working experience in a call centre environment.
Preferred Skills
The posting details the essential technical and behavioural competencies required rather than separate preferred skills. Meeting or exceeding the minimum qualifications in MS Office, Opera suite, and sports betting knowledge will strengthen your candidacy.
Salary and Benefits
- Salary: Market related.
- Additional Benefits: Not explicitly disclosed in the official job advertisement.
Location and Employment Type
- Location: Sandton
- Employment Type: Permanent
Closing Date
The official job advertisement does not specify an exact closing date. Interested candidates are encouraged to apply as soon as possible, as there are 8 positions available.
Required Documents
- Up-to-date Curriculum Vitae (CV) highlighting call centre and gaming industry experience.
- Copies of educational qualifications (Grade 12 certificate and 2/3 year diploma).
Step-by-Step Application Process
- Navigate to the official Sun International careers portal or click the apply button on the official vacancy posting.
- Review the job reference number (SI-712) to ensure you are applying for the correct vacancy.
- Complete the online application form with your personal and professional details.
- Upload your updated CV and required qualification documents.
- Submit your application before the position fills.
Important Notes
- Reference and POPI Act Notice: When applying for this position, reference checks will be completed, and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. By applying, applicants are deemed to have consented to such processing as defined in the included Privacy Statement.
- Feedback Timeline: Please note that if you have not been contacted within 1 month after the closing date of this advertisement, you should accept that your application has been unsuccessful.
Frequently Asked Questions (FAQs)
- What is the job reference number for this Sunbet vacancy? The job reference number is SI-712.
- How many positions are open for this role? There are 8 permanent positions available.
- Where is the job located? The position is based in Sandton.
- What experience is required? Candidates must have 1 to 2 years of experience working in a call centre environment.
Conclusion
The Sunbet Call Centre Agent role in Sandton offers a fantastic gateway into the vibrant gaming and customer experience sector. With 8 permanent openings available, motivated candidates who match the educational and technical criteria are encouraged to submit their applications promptly.
