Hollard: Receptionist Vacancy

Company: Hollard

Location: South Africa

Closing Date: 20 October 2026

Are you seeking a dynamic career opportunity in administration and front desk support within the insurance sector? Hollard Insure has officially opened applications for a Receptionist (Durban) position for 2026. This career opening is ideal for organized professionals looking to showcase their customer service skills and contribute to efficient branch operations in KwaZulu-Natal.

Company Overview

Hollard Insure is a prominent business unit under the Hollard brand, committed to delivering excellence across insurance operations, brokerage services, and client engagement. Known for its vibrant corporate culture and customer-centric approach, Hollard provides a supportive environment where administrative and frontline professionals can thrive and grow their careers.

Job Overview

• Job Title: Receptionist (Durban)
• Reference Number: HOL261015-1
• Business Unit: Hollard Insure
• Job Family: Sales and Distribution
• Department: KZN Region
• Job Grade: B4
• Number of Positions: 1

Job Purpose

The Receptionist role goes beyond traditional front desk duties, serving as the face of the branch. Reporting to the Branch Manager: Durban, this position is responsible for welcoming visitors, managing incoming telephone calls, coordinating facilities and office administration, and supporting internal underwriting and claims teams. The successful candidate will ensure seamless branch operations while delivering a professional, welcoming experience to clients, brokers, and colleagues.

Key Responsibilities

The official job posting outlines the following core duties:

• Welcome and assist visitors promptly, ensuring a professional, friendly, and efficient front-office environment.
• Monitor visitor flow and maintain reception standards that reflect Hollard’s commitment to customer service excellence.
• Manage incoming telephone calls efficiently, redirecting queries and ensuring messages are delivered timeously.
• Handle customer and stakeholder queries professionally, escalating matters where necessary and ensuring timely resolution.
• Coordinate incoming and outgoing mail, courier services, and deliveries.
• Support office administration activities, including stationery orders, documentation management, petty cash administration, and general office support.
• Assist with branch administration requirements and provide administrative support to underwriting and claims teams when required.
• Manage interactions with the Facilities Team regarding office maintenance, repairs, and general building-related matters.
• Maintain accurate records, filing systems, and indexed documentation to ensure information is accessible and up to date.
• Ensure all processing, data capturing, and administrative tasks are completed accurately and in accordance with company standards.
• Follow established policies and procedures while identifying opportunities to improve efficiency and service delivery.
• Build positive relationships with internal and external stakeholders through professional communication and excellent service.

Minimum Requirements

Candidates must meet the following educational and professional criteria to be considered:

• Educational Requirements: Matric / Grade 12.
• Experience: At least 3 years of customer service and/or frontline reception experience involving face-to-face interaction.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication skills.
• Strong administrative and organisational capabilities with exceptional attention to detail.
• The ability to manage multiple priorities while maintaining a professional and positive attitude.
• Experience handling telephone queries, visitors, office administration, and recordkeeping activities.
• Proficiency in Microsoft Office applications and general office systems.
• A proactive, customer-focused approach and commitment to continuous improvement.

Preferred Skills

• A relevant customer service certificate will be advantageous.

Salary and Benefits

• Salary: Not disclosed in the official job advertisement.
• Benefits: Not disclosed in the official job advertisement.

Location, Employment Type & Reporting

• Location – Town / City: Durban
• Location – Province: KwaZulu-Natal
• Location – Country: South Africa
• Employment Type: Permanent
• Reporting To: Branch Manager

Closing Date

• Closing Date: 20 October 2026 (2026/10/20)

Required Documents

• Specific document requirements (such as an updated CV or certificates) are not explicitly listed in the summary, but standard job applications typically require an updated curriculum vitae (CV) and proof of qualifications (Matric certificate).

Step-by-Step Application Process

1. Review the minimum requirements and job specifications to ensure your profile matches the role.
2. Prepare your updated CV highlighting your customer service and reception experience.
3. Visit the official Hollard career portal or application link associated with reference number HOL261015-1.
4. Complete the online application form and submit your documentation before the closing date.

Important Notes

• Ensure your application is submitted on or before 20 October 2026.
• Reference number HOL261015-1 should be noted during the application process.

FAQs

• Q: What is the closing date for the Hollard Receptionist vacancy in Durban? A: The closing date is 20 October 2026.
• Q: What is the job grade for this position? A: The position is classified under job grade B4.
• Q: Is previous experience required? A: Yes, candidates must have at least 3 years of customer service or frontline reception experience involving face-to-face interaction.
• Q: What is the employment type? A: This is a permanent position.

Conclusion

The Hollard Insure Receptionist position in Durban offers an exciting pathway for seasoned administrative professionals to build a lasting career in the insurance industry. With a strong focus on client engagement and branch support, this role values organization, communication, and customer care. Ensure you submit your application before the 20 October 2026 deadline to secure your chance!