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Company: Icebolethu Group
Location: South Africa
Closing Date: 18 September 2026
Icebolethu Group is recruiting for 5 Quality Assurance Agent positions on a fixed-term contract basis. If you meet the Quality Assurance Agent Icebolethu Group 2026 requirements, you can submit your application directly before the upcoming deadline.
This role offers an opportunity for candidates with a Grade 12 certificate and customer service experience to join the call centre operations at Icebolethu Group.
Review all the details below to ensure you have the necessary documentation ready before sending your CV via email.
Company Overview
Icebolethu Group is an organization that embraces the principles of the Employment Equity Act and operates as an Equal Opportunity Employer committed to creating a diverse and inclusive company culture.
Job Overview
- Job Title: Quality Assurance Agent (5 positions)
- Company: Icebolethu Group
- Location: Not specified by employer (must clarify in application)
- Employment Type: Fixed term contract
- Closing Date: 18 September 2026
- Salary Band: Market related
Job Purpose / Role Summary
The appointed Quality Assurance Agents will support the Call Centre by overseeing employee performance to ensure team efficiency. Key duties involve monitoring service and sales calls to assess quality, employee demeanour, accuracy, performance, and adherence to compliance and company policies.
Key Responsibilities
- To ensure that a high level of customer service within the area of responsibility.
- Interact with agents and team leaders daily/weekly/monthly giving feedback on client’s needs & expectations.
- Provides feedback to team leader.
- Offer daily feedback via verbal & written communication.
- Provide feedback on customer insight through surveys.
- Drive customer satisfaction strategies.
- Implement compliance, guidance and policies to report incidents or circumstances which may give rise to unwarranted claims.
- Minimise potential risks that would give rise to fines.
- Sign up for development initiatives or work related skill, training or qualification.
- Maintaining good working environment by building a healthy working relationship with co-workers.
- Assist new hires such that they are productive on the floor.
- Implement remedial plans to address negative floor sentiment.
- Meet and exceed stipulated targets as per Departmental Performance Plan and Balance Score Cards.
- Ensure strict adherence to company policies, procedures, systems and processes.
- Maintain thorough knowledge and understanding of products, including performance and functional requirements of call centre.
- Ensure commitment to FIAS and FSCA requirements.
Minimum Requirements
Understanding the Quality Assurance Agent requirements and qualifications is essential prior to applying:
- Grade 12
- Computer Certificate
- Minimum of 1-2 years in customer service
- Computer literacy in MS Suite Office
- Strong communication and organizational skills
- Attention to detail and exceptional listening skills
- Strong knowledge of customer care processes
- Honesty and Integrity
- Excellent Decision making
- Administrative skills
Preferred Skills / Nice-to-Haves
- RE1/RE5 (Advantageous)
Salary & Benefits
The package and remuneration for this role is listed as market related. Specific figures regarding the Quality Assurance Agent salary at Icebolethu Group are not specified by the employer.
Location & Work Arrangement
The specific work location and arrangement details are not specified by the employer. Applicants must clearly specify their location during the application process.
Application Process
Follow these steps on how to apply for Quality Assurance Agent at Icebolethu Group:
- Prepare your updated Curriculum Vitae (CV) and required supporting documents.
- Ensure your application clearly specifies the position (“Quality Assurance Agent”) and your current location.
- Email your CV to
[email protected]before the closing date.
Required Documents
- Comprehensive CV
- Proof of Grade 12 / Matric qualification
- Computer Certificate
- Any additional certificates (e.g., RE1/RE5 if applicable)
Important Notes / Deadlines
The closing date for CV submissions is 18 September 2026.
Applications with no clarification for the position and location applying for will not be considered.
FAQs
What is the deadline to apply for the Quality Assurance Agent post? The closing date for all CV submissions is 18 September 2026.
What are the minimum qualification requirements? Applicants need a Grade 12 certificate, a Computer Certificate, and a minimum of 1-2 years of customer service experience.
How much does the Quality Assurance Agent role pay? The employer states that remuneration is market related. Specific salary figures are not specified by the employer.
Where is the job located? The exact physical location is not specified by the employer. Candidates are strictly required to clarify their location in their submission.
Can I apply without specifying my location? No, applications that omit clarification for the position and location applied for will automatically not be considered.
Is this a permanent position? No, the positions are offered on a fixed term contract.
Conclusion
If you meet all the requirements, submit your application for the Quality Assurance Agent Icebolethu Group 2026 vacancy promptly. Explore more career updates and job listings on the Icebolethu Group careers 2026 portal or browse our main job feed for related call centre vacancies.
