Table of Contents Show
Company: Road Traffic Infringement Authority (RTIA)
Location: South Africa
Closing Date: 03 August 2026
Are you looking for an exciting career opportunity within South Africa’s public sector? The Road Traffic Infringement Authority (RTIA) has officially advertised 15 Call Centre Agent vacancies under reference CCA\RTIA\2026. This detailed guide provides everything you need to know about the position, qualifications, key duties, and the step-by-step application process for 2026.
Company Overview
The Road Traffic Infringement Authority (RTIA) is a prominent state entity in South Africa operating under the motto “Justice in Adjudication.” The agency is responsible for promoting road safety, administering traffic infringement matters, and executing the provisions of the Administrative Adjudication of Road Traffic Offences (AARTO) Act.
Job Overview
- Post Title: Call Centre Agents (15 Positions)
- Reference Number: CCA\RTIA\2026
- Job Level: Level 5
- Employment Type: Three (3) Year Fixed-Term Contract
- Salary: R237,453 per annum
- Closing Date: 03 August 2026
- Application Email: [email protected]
Job Purpose
The primary role of the Call Centre Agent is to render comprehensive front-line customer support services for the RTIA. Agents serve as the critical point of contact for the public and issuing authorities, facilitating queries, providing process guidance, updating status records on the National Contravention Register (NCR), and ensuring the smooth adjudication and administration of AARTO processes.
- Clover: General Worker
- Administrative Officer Vacancy at the University of Pretoria
- Office of the Chief Justice Vacancy: Typist
- Western Cape Government is Hiring Administration Clerks X3
- SABS: Operator: Laboratory Services
- Sasol Specialist Early Childhood Education SCN Vacancy
- Busamed: Ward Administrator
Key Responsibilities
The responsibilities for the RTIA Call Centre Agent post are divided into two primary functional operational areas:
1. Render the AARTO Call Centre Service – Agency Matters
- Receive and handle telephone calls, emails, and fax queries, escalating issues to appropriate internal sections within the Agency when necessary.
- Advise callers on the exact status of representations, instalment payment applications, and revocations of enforcement orders submitted to the Agency.
- Provide clear, accurate information to callers regarding AARTO procedures and specify required documentation for completion.
2. Render an AARTO Call Centre Service – Issuing Authority Matters
- Inform callers of the status regarding elections to be tried in court or requests submitted for driver nomination.
- Process special arrangements concerning received AARTO elective options.
- Print incoming faxes received via the AARTO fax-to-email service.
- Formally acknowledge all applications for instalments, representations, and revocations of enforcement orders on the NCR as prescribed, and distribute documentation to designated sections within the RTIA.
Minimum Requirements
To be considered for one of the 15 Call Centre Agent positions, applicants must meet the following official requirements:
- Educational Qualification: Matric Certificate (NQF Level 4).
- Administration Experience: Strong, proven administrative experience within a support services environment.
- Functional Experience: Demonstrated experience in data capturing, general office support services, and working as a Call Centre Agent.
Preferred Skills & Competencies
- Computer Literacy: Proficient skill in standard office software and administrative databases.
- Interpersonal & Communication Skills: Excellent verbal and written communication ability to effectively engage with members of the public and stakeholders.
- AARTO Act Knowledge: Prior working knowledge of the AARTO Act is considered an added advantage.
Salary and Benefits
- Remuneration: R237,453 per annum (Level 5).
- Additional Benefits: Specific benefits beyond the baseline annual salary are not explicitly detailed in the official advertisement.
Location
- Location: Not explicitly stated in the official advertisement. (RTIA operates within South Africa; telephonic enquiries list Johannesburg/Gauteng contact codes 011 and 087).
Employment Type
- Contract Duration: Three (3) Year Fixed-Term Contract.
Closing Date
- Application Deadline: 03 August 2026
Required Documents
Applicants must ensure all mandatory documents are submitted together in their application package:
- Letter of Application (Cover Letter)
- Recent Curriculum Vitae (CV)
- Certified Copies of Qualifications
- Certified Copy of Identity Document (ID)
Step-by-Step Application Process
Follow these steps to submit a complete application for the RTIA Call Centre Agent position:
- Prepare Your Documents: Draft a cover letter addressed to the RTIA referencing CCA\RTIA\2026. Gather your updated CV, certified copy of your ID, and certified qualification certificates.
- Format Email: Create a clean email with the subject line clearly indicating the post title and reference number: Application for Call Centre Agent – Ref: CCA\RTIA\2026.
- Attach Documents: Ensure all required supporting documents are clearly scanned and attached.
- Submit Application: Email your complete application package directly to: [email protected].
- Submit Prior to Closing Date: Ensure your email is sent before the deadline on 03 August 2026.
- Clover: General Worker
- Administrative Officer Vacancy at the University of Pretoria
- Office of the Chief Justice Vacancy: Typist
- Western Cape Government is Hiring Administration Clerks X3
- SABS: Operator: Laboratory Services
- Sasol Specialist Early Childhood Education SCN Vacancy
- Busamed: Ward Administrator
Important Notes
- Incomplete or Late Applications: Applications received after the closing date or lacking any required supporting documentation will be automatically disqualified.
- Acknowledgement of Applications: Due to the high volume of applications expected, individual receipts will not be acknowledged.
- Response Timeline: If you do not receive a response from RTIA within three (3) months following the closing date, please consider your application unsuccessful.
- Employment Equity: The RTIA is an Equal Opportunity Employer. Youth, women, and people living with disabilities are strongly encouraged to apply.
- Internal Candidates: Internal applicants who meet the specified criteria are also encouraged to apply.
Official Contact Details for Enquiries
- Ms. Allison Shingange: (087) 287 7993
- Mr. Mzwakhe Mhlanga: (011) 763 1103
Frequently Asked Questions (FAQs)
What is the closing date for the RTIA Call Centre Agent position?
The official closing date for applications is 03 August 2026.
How many posts are available under reference CCA\RTIA\2026?
There are 15 vacancies available for the Call Centre Agent post.
Where should I send my job application?
Applications must be emailed to [email protected].
What qualifications do I need to apply?
You must possess a minimum of a Matric Certificate (NQF Level 4) along with relevant call centre, data capturing, and administration experience.
Are employee benefits included in the salary package?
The advertised salary is R237,453 per annum (Level 5). Additional benefits are not explicitly outlined in the official job advertisement.
Conclusion
The RTIA Call Centre Agent (15 Posts) recruitment drive offers a great opportunity for experienced customer support and administration professionals seeking a 3-year fixed contract in the South African public sector. Ensure that all certified documents and your cover letter are compiled and emailed to [email protected] prior to the deadline on 03 August 2026.
