SBV: ATM Custodian Vacancy

Company: SBV

Location: South Africa

Are you seeking a stable, permanent career opportunity within the secure transport and cash management sector in South Africa? SBV Services has officially released a recruitment vacancy for an ATM Custodian based in the Cape Town CBD. This role plays a vital part in ensuring the secure handling, effective maintenance, and smooth operational management of automated teller machines.

This comprehensive guide covers everything you need to know about the SBV ATM Custodian position, including job purpose, key responsibilities, minimum entry requirements, employment terms, and a step-by-step application guide.

Company Overview: SBV Services

SBV Services is a premier cash management and secure logistics company operating across South Africa. Renowned for its commitment to safety, integrity, and operational excellence, SBV provides critical cash processing, transport, and ATM custodial services to major financial institutions and retailers. Working at SBV offers professionals a structured career path in the security and cash services industry, backed by rigorous training standards and adherence to ISO 9001:2015 Quality Management Systems.

Job Overview

• Job Title: ATM Custodian
• Company: SBV Services
• Location: Cape Town CBD, Western Cape, South Africa
• Reference Number: CPTATMC
• Job Type: Permanent
• Work Level: Skilled
• Employment Equity Position: Yes
• Salary: Market Related

Job Purpose

The primary purpose of the ATM Custodian is to ensure the effective protection of company assets, efficient servicing of clients according to agreed standards and procedures, and the maintenance of optimal ATM up-time and availability. The custodian acts as an ambassador for the bank, SBV, and the team, driving organizational culture and ensuring compliance with safety and quality protocols.

Key Responsibilities

The responsibilities of the ATM Custodian are divided into operational execution, client communication, self-management, ad hoc duties, and driving organizational culture:

Effective Protection of Company Assets

• Return company equipment in good working order.
• Check and receive consignments for the day on COS or TnT.
• Return all ATM equipment at the end of each day.
• Follow dress code in all aspects of personal presentation and ensure uniforms and body armor are properly maintained.
• Subscribe and align to SBV Services ISO 9001:2015 Quality Management Standards, ensuring departmental processes and quality management systems remain in compliance.
• Support SBV’s ESG journey by reporting on and managing environmental, social, and governance requirements to ensure positive outcomes.

Efficient Servicing of Clients

• Plan activities for the day to meet Service Level Agreements (SLAs).
• Utilize the ATM COS device to record all activities, including loading of money, removal of deposits, and maintenance calls. If the COS device is non-operational, report to Line Manager immediately and obtain authorization to operate manually.
• Ensure all ATMs are accessed via methods authorized by Tracecca or the No Key Solution.
• Identify ATM-related faults requiring technical attention, report them to the bank, and place a call to obtain a reference number.
• De-activate alarms when entering ATM cubicles and report faulty alarms immediately to the Manager.
• Check ATM cubicles for faulty equipment and report any issues.
• Ensure no faulty canisters are left inside ATM cubicles.
• Verify and confirm that all bags are delivered using the COS or TnT device.
• Lock the ATM cubicle door from the inside and proceed with preparation to load the machine according to procedures. Only the custodian is permitted inside the cubicle while replenishment is underway.
• Request OTC code via cell phone or use the No Key Solution, and put the machine on supervisory mode before opening the safe door.
• Load correct cash in canisters according to procedures and ensure canisters are clearly marked per denomination.
• Remove all deposits and retained cards from the ATM machine, recording the total amount on the COS.
• Adhere to all procedures in order to prevent any claims against SBV.
• Record ATM loadings on the Custodian loading sheet after each ATM is replenished in the event that the COS does not work.
• Report cash holdings that exceed the maximum authorized limit per bank.
• In an attempted heist, follow procedures to ensure the safety of team members first, and secondly, clients and the company.
• Maintain strict confidentiality.
• Balance ATM machines according to procedures, including GBRUs.
• Follow correct Custodian hand-over procedures.
• Balance ATMs every 14 days and sign balancing certificates within 2 working days.
• Perform end-of-day functions according to procedures.
• Return retained cards, surplus cash, and deposits.
• Check and return ATM keys (if applicable).
• Hand over paperwork (if applicable).
• Verify all ATM components are in working order before the machine is put back into service.
• Ensure the area in and around the ATM is neat and tidy once replenishment is complete and the custodian is ready to depart.
• Provide wholesale and retail services to all SBV clients.

Effective Communication

• Encourage smooth running of operations through effective communication between team members and the bank.
• Communicate service needs timeously.
• Record any irregularities on the fault list and Black book.

Effective Teamwork

• Demonstrate respect and support for team members at all times.
• Work closely with colleagues, covering and protecting each other in the course of all duties.

Effective Self-Management

• Plan and prioritize effectively to ensure up-time and availability.
• Follow through on all tasks and functions within the area of responsibility according to defined timeframes.
• Demonstrate the ability to be disciplined, reliable, and dependable.
• Retain focus on the job while on duty.
• Seek and act on feedback regarding performance.
• Maintain a positive attitude, remaining functional, focused, and level-headed in stressful and pressured situations.
• Demonstrate interest in the profession and eagerness to develop skills and knowledge.
• Act ethically and transparently at all times, maintaining discretion regarding confidential company information.

Ad Hoc Responsibilities

• Perform protection duties as and when required.
• Take responsibility for ATM site tasks from time to time.
• Render ATM First Line Maintenance duties when the need arises.
• Perform any transactional or ad hoc duties as required between SBV and clients, which may include any services SBV offers.

Driving Organizational Culture

• Drive departmental values while inspiring confidence, enthusiasm, and commitment towards the mission.
• Lead as an ambassador and executor of change.
• Act as a change management architect during periods of change to ensure business continuity.
• Manage the integration of business units into a seamless end-to-end solution for customers.
• Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters and concerns to subject matter experts (SMEs) when required.
• Facilitate necessary presentations, workshops, or forums to ensure consistent and accurate communication is maintained across the portfolio.

Minimum Requirements

Candidates must meet the following educational and experiential criteria to be considered for the ATM Custodian role:

• Work Experience: 1 to 3 years of experience in a CIT (Cash-in-Transit) or ATM environment.
• Internal Candidates with Grade 12: 1 year of experience in a CIT/ATM environment.
• Internal Candidates with Grade 10 or 11: 3 years of experience in a CIT/ATM environment.
• External Candidates:
  • Grade 12 certificate with a pass in Mathematics or Mathematical Literacy, plus 1 year of experience in a CIT/ATM environment.
  • Successful completion of CITPO and successful Firearm Competency application.
  • Successful completion of ATM training, ATM assessments, and deemed competent to perform the job.
  • Valid PSRA C certificate.

Preferred Skills & Competencies

• Strong discipline, reliability, and dependability under pressure.
• Excellent planning, prioritization, and time-management skills.
• High level of integrity, confidentiality, and ethical conduct.
• Effective communication and interpersonal skills for client-facing interactions.

Salary and Benefits

• Salary: Market related.
• Additional Benefits: Not explicitly disclosed in the official job advertisement.

Location and Employment Type

• Location: Cape Town CBD, Western Cape
• Employment Type: Permanent

Closing Date

• Closing Date: Not explicitly stated in the official job advertisement. Applicants are advised to apply as soon as possible.

Required Documents

• Updated Curriculum Vitae (CV)
• Certified copies of educational certificates (Grade 12 / Matric certificate with Maths or Maths Literacy)
• Valid PSIRA C certificate
• Proof of CITPO completion and firearm competency (for external applicants)

Step-by-Step Application Process

1. Verify Qualifications: Ensure you meet the minimum experience, educational, and PSIRA certification requirements specified for internal or external applicants.
2. Prepare Your Documents: Gather your updated CV, certified certificates, and PSIRA documentation.
3. Access the Official Portal: Visit the official SBV careers website at sbv.co.za/careers. Note: SBV advises applicants to be aware of false job advertisements and to apply exclusively via their official career portal or authorized channels (MCI Direct).
4. Submit Your Application: Search for reference number CPTATMC (ATM Custodian – Cape Town CBD) and complete your online application submission.

Important Notes

• Employment Equity: This position is designated as an Employment Equity (EE) opportunity (Yes).
• Recruitment Fraud Warning: SBV explicitly cautions job seekers regarding false job advertisements circulating online. Genuine applications must be submitted directly through the official SBV careers platform. If you have any concerns or suspect fraudulent notices, you can contact support via email at [email protected].

Frequently Asked Questions (FAQs)

Q: Where is the ATM Custodian position located? A: The position is based in Cape Town CBD, Western Cape.

Q: What are the core educational requirements for external applicants? A: External applicants must possess a Grade 12 certificate with a pass in Mathematics or Mathematical Literacy, 1 year of experience in a CIT/ATM environment, successful completion of CITPO, a valid firearm competency application, successful completion of ATM training and assessments, and a valid PSIRA C certificate.

Q: Is the position permanent? A: Yes, this is a permanent employment opportunity.

Q: How can I apply securely? A: Applications must be submitted directly through the official SBV careers website at sbv.co.za/careers using reference number CPTATMC.

Conclusion

The ATM Custodian vacancy at SBV Services in Cape Town CBD represents an exceptional career opportunity for skilled professionals with cash-in-transit and ATM handling experience. With permanent job security, structured quality standards, and a vital role in secure financial logistics, this position offers stability and growth. Review the minimum criteria carefully and submit your application through official channels today.