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Como: University of Cape Town
Location: South Africa
Closing date: 09 October 2026
Are you looking to advance your career in information technology within a world-class academic institution? The University of Cape Town (UCT) has officially released an employment opportunity for individuals seeking IT jobs in Cape Town. UCT is hiring for two IT Service Desk Consultant positions within the Information & Communication Technology Services (ICTS) department. This comprehensive guide provides everything you need to know about the role, duties, requirements, salary, and the application process for 2026.
Company Overview: University of Cape Town (UCT)
The University of Cape Town (UCT) is a globally recognized institution renowned for academic excellence, research innovation, and vibrant campus life. Within UCT, the Information & Communication Technology Services (ICTS) department drives digital infrastructure and technical support. Specifically, the Customer Services Division (CSD) under ICTS manages the IT Service Desk, student computer lab management, IT installations, classroom support services, service level agreements, training, and communications with the University community. The IT Service Desk handles phone services (including the central switchboard) as well as desktop support for university staff and students.
Job Overview
- Position Title: IT Service Desk Consultant (2 Posts)
- Requisition ID / Reference Number: 1522
- Department: Information & Communication Technology Services (ICTS) – Customer Services Division
- Location: Cape Town
- Employment Type: Contract position for 8 months (Payclass 9; T1 Contract positions)
- Closing Date: 9 October 2026
Job Purpose
The IT Service Desk Consultant role is designed for dynamic, motivated, and organized professionals who can support UCT staff and students with their ICT needs both telephonically and onsite.
Key Responsibilities
- Capturing support requests.
- Researching and providing accurate and comprehensive solutions to customers via telephone and onsite.
- Participating in team projects, as well as research and development of services and products.
- Coaching and mentoring junior colleagues.
Minimum Requirements
Candidates must meet the following minimum qualifications and criteria to be considered:
- Grade 12 or a technical equivalent qualification.
- Current A+ (not older than 3 years), Microsoft or Apple MAC certification, or equivalent qualification.
- At least 2 years of relevant work experience in a customer-focused IT support position.
- An unendorsed code 8 driver’s licence.
Preferred Skills
- Excellent working knowledge of the use of common IT hardware and software applications.
- Strong customer service ethic.
- Excellent problem-solving skills for Microsoft and Apple Mac.
- Excellent written and spoken communication skills.
- Business and technical writing skills.
- Ability to coach and mentor junior colleagues.
Salary and Benefits
- Annual Remuneration: Between R336 151 and R531 313 per annum (inclusive of benefits).
Required Documents
To ensure your application is complete and eligible for review, please prepare and attach the following documents to your profile before submitting:
- A motivation letter outlining how your expertise aligns with the position’s requirements.
- A detailed Curriculum Vitae (CV).
- Highest qualification certificate.
- Current A+ (not older than 3 years), Microsoft or Apple MAC certification, or equivalent qualification.
- Copy of your ID.
- Copy of your valid driver’s licence.
- Three referee names, including their title and name, position details, relationship with you, their e-mail address, and telephone number.
Details regarding the step-by-step application process are outlined below.
Step-by-Step Application Process
- Visit the Career Portal: Go to the UCT Internal Careers site (for internal applicants) or the UCT External Careers site (for external applicants).
- Create a Profile: Register and create your applicant profile on the portal.
- Upload Documents: Complete your profile and attach all required documents (motivation letter, CV, qualifications, certificates, ID, driver’s licence, and referee details) before submitting.
- Submit Application: Complete the online submission process prior to the deadline. Note: Applications sent via email will not be accepted or processed.
Important Notes
- Incomplete applications that do not comply with the stated requirements will be regarded as incomplete and might not be considered.
- Only shortlisted candidates will be contacted, and candidates may be required to undergo competency assessments.
- References may be requested by UCT at any stage of the selection process.
- For enquiries regarding this position, contact Ms Hlubi Ntsizi at [email protected] or call 021 650 3831.
Frequently Asked Questions (FAQs)
- What is the closing date for this vacancy? The closing date is 9 October 2026.
- Can I apply via email? No, please do not send or submit job applications or CVs via email; applications must be submitted online through the official UCT careers portal.
- How many posts are available? There are 2 contract posts available.
- What is the duration of the contract? The contract positions are for 8 months.
Conclusion
The IT Service Desk Consultant role at the University of Cape Town offers a fantastic opportunity for experienced IT professionals to showcase their technical and customer service skills in a vibrant academic environment. Ensure you review all criteria, prepare your documentation, and submit your application before the closing date of 9 October 2026.
